Out and about in our communities
for a chat — and that’s exactly what we’re hoping for. These moments give us a better understanding of how things feel day‑to‑day, what support you or your neighbours might need, and what changes would make the area even better. It’s also a chance for you to meet the people behind Southway and to put faces to names. Walkabouts and other community events also bring together colleagues and partners. Working side‑by‑side means we can share information, agree our next steps on the spot, and get things moving quickly for residents.
Our estate walkabouts are a chance for us to get out into our neighbourhoods, meet residents, and see first ‑ hand what’s going well and what might need a bit of attention. They’re not about ticking boxes — they’re about saying hello and hearing what matters most to you, the people who live in our communities.
Getting out on foot helps us spot things early, whether that’s fly‑tipping, gardening issues, safety concerns or small repairs. Sorting things quickly means they don’t grow into bigger problems, and it helps keep our neighbourhoods safe, tidy and welcoming. But the biggest benefit is the conversations. When you see us around the estate, many of you stop
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We’ll still look into any issues you have with your home, but this will be part of a wider conversation about how you’re managing your tenancy overall. Our colleagues will listen carefully and take the time to understand what really matters to you. Picking things up early means that, if you need it, we can help sooner, rather than waiting until a problem becomes harder to sort out. You’ve told us that communication is an area we need to improve, so we’ll also be paying close attention to making sure our conversations are
Let’s talk — a new
style of tenancy visit
We’re changing the way we carry out tenancy visits so they’re more focused on you. Instead of running through a checklist, our Housing Officers team will spend more time chatting to you about how you’re feeling in your home and neighbourhood. The aim is to understand how you’re getting on in your home, and to spot any support you might need early on — whether it’s help with money, your health and wellbeing, safety or anything else that could affect your tenancy. If you ever feel unsure about where to turn, we can help point you in the right direction.
respectful, open and honest. Most of all, we hope this new
approach helps us build trust. The more openly we can talk, the better we can support you. And if something isn’t going well, just tell us — we’re here to help.
18 southwayhousing.co.uk
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