Try our new online customer portal Our new tenant portal is now live as part of the latest stage in our plans to improve our online services. On our portal my.southwayhousing.co.uk , you can: See your rent balance and transactions and make payments Find your tenancy details and get your tenancy reference number
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Check and request changes to your contact details Read and download general documents and request your tenancy documents Report anti-social behaviour and complaints Soon, you’ll be able to book repairs through the portal too. Keep an eye on our website and social media for updates. Following this, we’ll also be working on a mobile app to make it even easier to access our services. What do I need to do? If you’ve logged into the current portal since 2020, you’ll automatically be registered on the new portal and will just Contact us if you need help getting online
need to log in. If you’ve never used our portal or haven’t logged in since 2020, you’ll need to register using your tenancy reference number. What can I do if I can’t log in or register? If you’re struggling to log in or need your tenancy reference number, please call 0161 448 4200 for help. Our website You’ll find more information about our services on our website at southwayhousing.co.uk, which we relaunched last year. Later this summer, we’ll be working with tenants on more improvements to make it clearer and easier to use.
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There are so many things you can do on the internet, but if you’re struggling to get online, we can help you. We offer a range of support including FREE SIM cards for eligible tenants which can be used in mobile phones, tablets or dongles. They’re valid for six months and provide access to the internet as well as free calls and texts. We also run a FREE laptop loan scheme where you can borrow a laptop from us for up to six months, which can be collected from our office reception. Going online can open up so many new opportunities and give you
access to lots of ways to help you with your daily lives. Going online can open up so many new opportunities and give you access to lots of ways to help you in everyday life, including: • Looking for a job • Keeping on top of your benefits • Doing your food or clothes shopping • Finding out what’s happening in your local area, such as events or activities for the family • Getting access to a variety of services online A good example of a useful website is Southway’s own, where you’ll find information about your tenancy
and how to pay your rent, advice on coping with rising costs of living and help to get a job, all in easy-to- access sections. If you want to find out more about how we can help you get online, call our Digital Inclusion Project Officer, Joe Sandwick , on 0161 448 4200 . If you can access our website and know someone who wants help getting online, you’ll find more about the support available at www. southwayhousing.co.uk/advice- support/employment-skills-training/ getting-online. The page also has a form tenants can use to apply to get a FREE laptop or SIM card.
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