The Tenant Scrutiny Panel has been busy
— and it’s growing!
Southway’s Tenant Scrutiny Panel now has eight tenant members after a few people joined recently, making the group more diverse and representative of our communities. The Panel’s members take a close look at a specific part of our services to see what’s working well and what could be improved. They review our performance, customer satisfaction and costs, and often speak directly to customers who’ve used the service. Their recommendations then go to the Customer Voice Committee and senior staff, who use them to create an action plan for positive change to benefit tenants. The Panel has attended Equality, Diversity and Inclusion training and recently finished reviewing call backs to customers about repairs.
Share your thoughts by scanning the QR code and completing the form on the Tenant Scrutiny Panel page on our website, emailing yourvoice@southwayhousing.co.uk, or calling 0161 448 4229 by Monday 1 June.
Panel members are currently reviewing untidy gardens and choosing what to review over the next 12 months, including: • Improving how we communicate with you about repairs • Improving the quality of information we give on service charges and how we explain them • Mutual exchanges (when a tenant swaps homes with another Southway tenant or one from another housing association) We’d love to hear your thoughts on which of these should be tackled first, and what else you think the panel should be looking at. If you want to join the Panel to discuss the subject you’ve raised, please let us know.
We’d really love to hear from you!
Scan the QR code to find out how to get involved
6 southwayhousing.co.uk
Made with FlippingBook interactive PDF creator