Your voice is shaping Southway — get involved!
Our customers are at the heart of everything we do, and we’re delighted to see more of you helping shape the services you rely on. We now have 138 tenants involved across our Board, Committees, Service Influence Groups (SIGs), and local Tenants and Residents Associations — an increase of 12 since October. Even better, our newest members make our panels more diverse and more representative of the communities we work in.
We’re particularly pleased that in February, five tenants joined our Customer Voice Committee. Your involvement is making a real difference. For example, tenants in our Repairs SIG recently helped review our Repairs Policy, making it clearer and easier to understand. You also told us where else we can improve, and we’re acting on it — including speeding up recruitment in our Customer Hub to reduce call waiting time.
How can you get involved?
There are lots of ways to take part: • Service Influence Groups
Look at Southway’s key services such as repairs, complaints, and neighbourhoods, and help identify where improvements are needed. • Customer Voice Community Tell us which topics interest you, and we’ll contact you about relevant opportunities. • Armchair Group Responds to online surveys. • Tenants and Residents Associations The groups are open to anyone living in the areas they cover, and they’re supported by Southway’s Customer Voice Team. • Tenant Scrutiny Panel Find out more on the page opposite
Incentives for involved tenants We offer incentives to involved customers as a thank you for your valuable contributions. These include: • Annual £25 Love2Shop voucher • Quarterly £50 Love2Shop voucher prize draws for completing a survey, focus group, or consultation • Training • Annual celebration event Visit our website to learn more about ways to get involved and incentives we offer. www.southwayhousing.co.uk/get-involved
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