Help us keep your home in good condition
We’ve been working with you to develop our new Asset Management Strategy, which sets out how we’ll keep your homes safe, warm, and in good condition for years to come. Thousands of tenants have already helped shape the strategy by taking part in Home Energy and Improvement Surveys. Others have given direct feedback through our Homes In Focus Service Influence Group. As we finalise the strategy, we need to visit homes that still need a survey. What is the Asset Management Strategy? The new strategy will benefit all Southway tenants by helping us decide: What work needs to be carried out in homes and neighbourhoods When this work should take place and why How we can improve energy efficiency and help reduce bills How we plan, communicate and deliver improvements to your home Why are these surveys important? These surveys are essential in helping us look after your home. By letting us in, you’re making sure we have the right information to plan future improvements, and offer you the best possible service in maintaining your home. We need to survey every home, so if you haven’t had one yet we’ll be in touch soon to make an appointment. What happens during a survey? A friendly surveyor from our partners, Rapleys, will take 30–45 minutes to look at all the rooms and external areas in your home. Surveyors won’t move furniture or carpets but may look into the loft if it’s easy to get to. They may take photographs to record your home’s condition. You don’t need to prepare — just be home to let them in. We understand surveys can feel intrusive, but please be assured they aren’t checking how tidy your home is. They help us make sure your home meets the right standards. Thank you for your support. If you have any concerns or questions, call us on 0161 448 4200. Scan the QR code above for Home Energy Improvement Survey FAQs.
Electrical checks We also want to remind you how important electrical safety inspections are. These checks are essential to protect you from risks like faulty wiring, overloaded sockets, or damaged chargers — all of which can lead to fires or serious injuries. We know it can feel inconvenient, but these inspections are quick, respectful, and focused only on the condition of your home. They’re not just a formality — they’re a lifeline. Plus, if we’re able to carry out a check, you’ll also be entered into a prize draw to win vouchers and other prizes.
8 southwayhousing.co.uk
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