Person Specification
WHAT YOU’VE DONE BEFORE • Worked in a customer-facing business, offering goods and/or services. • Experience working in residential real estate ideal, but not essential. • Management or supervision of others on a regular, routine basis. • Accountability for financial performance in one or more previous roles. WHAT YOU’RE GOOD AT/KNOWN FOR • Building and sustaining high-quality relationships with your people, customers, clients and colleagues. • Commercially savvy. • Inclusive of others, non-judgmental, fair. • Presence and credibility to work with a wide range of groups and individuals. • Highly organised, on time, well-presented. WHAT WILL IT TAKE? Physical Effort • This is a highly flexible and highly mobile role, extensive travel and time away from home will be required. • Operations Managers spend a great deal of time moving around their property, this may involve flights of stairs and an ability to respond to Fire Alarms or emergency situations where lifts may not be in use. • You will be working in front of a screen for a good proportion of your time. In line with the DSE assessment, we encourage time away from your workstation, fresh air throughout the day and a good balance between systems and human beings! • Operations Managers are present for annual check-in weekends, which can involve lifting and
carrying of items. MENTAL EFFORT
• This is a role of competing priorities and as a seasonal operation, there are times of year when workloads may spike or unplanned incidents will take over. The role requires someone highly organised, but someone who is calm and pragmatic in their response to changes.
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