CORPORATE CITIZENSHIP
INTRODUCTION
ENVIRONMENTAL
GOVERNANCE AND TRANSPARENT REPORTING
APPENDICES
Colleagues
Corporate Citizenship
Areas of Focus
Benefits
Succession Planning and Professional Development
Tenants
Community Engagement
Colleagues
Colleague Satisfaction Our commitment to our colleagues is exemplified by the results of our 2025 annual Engagement Survey. 95% of colleagues feel accepted by their immediate coworkers 99% of colleagues are proud of the quality of service we provide to our tenants 93% of colleagues feel customer satisfaction is a top priority
ESRT prioritizes a safe and respectful workplace for our colleagues and invests in their health and well-being to attract, develop, and retain top talent. Our SVP of Human Resources Strategy and Operations and our SVP, Director of Energy and Sustainability, lead our initiatives and policies in this area and report to the board quarterly on human capital management, talent attraction and retention, benefits, colleague engagement, health and safety, and community outreach, among other topics. Our colleague engagement efforts are grounded in open, honest, two-way communication, holistic wellness, and interdepartmental collaboration. We gather corporate and union colleagues through annual engagement surveys and departmental focus groups, and we integrate this feedback into ESRT’s policies and practices. To foster collaboration and camaraderie, we organize a variety of events that bring together colleagues from different departments. Surveys Each year, we conduct an anonymous corporate and union colleague Engagement Survey through a third-party administrator. In addition, we administer an annual pulse survey to gather supplemental data and feedback. Our Human Resources team analyzes both internal and external survey data and facilitates collaborative meetings to transparently share results, generate ideas, and develop actionable plans for improvement. In 2025, we achieved a 100% participation rate among corporate colleagues and a 96% participation rate among union colleagues in our annual Colleague Engagement Survey. We earned an overall favorability rate of 85%, which outperformed the 73% average among other same-sized companies that participated in the survey.
93% of colleagues feel their coworkers treat each other with respect
In 2025, ESRT was certified a Great Place to Work ® for the third consecutive year. This certification recognizes organizations that create an outstanding colleague experience based on colleague feedback and independent analysis.
91%
of colleagues feel they have been properly trained to do their job
97% of colleagues feel the company encourages its colleagues to volunteer in the community
45 EMPIRE STATE REALTY TRUST 2025 CORPORATE SUSTAINABILITY REPORT
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