PARCEL TRACKING
Giving the people what they want – parcel tracking! More people are shopping online, more parcels are being sent andmore is now expected by the consumer. The delivery experience canmake or break future transactions, and parcel tracking is now central for the consumer – fromproactive notifications to proof of delivery.
We’ll let the stats tell the tracking story:
The take-out – a good tracking experience can lead tomore transactions. There are further benefits for the online retailer too: • Flexibility enabled by tracking – diversion, rescheduling – means more first-attempt deliveries • Tracking reduces number of customer service enquiries by providing full transparency for the consumer • Tracking technology can predict service delivery ‘excursions’, preventing problems arising For growing e-commerce companies, parcel tracking is today a need-to-have. AtWhistl, ourmulti-carrier delivery management approachmeans we can help you offer your customers a diverse range of options and choices related to delivery and tracking. Visit www.whistl.co.uk/parcel-tracking formore information or contact us on 01628 703 538
80% IN 2020, 80%OFTHE UK POPULATION SHOPPED ONLINE 87% SAID BEINGABLE TO TRACKADELIVERYWAS IMPORTANT 86% SAIDTHE OPTIONTO RESCHEDULE OR DIVERT WAS IMPORTANT 45% OF SHOPPERS HAVE CHANGEDTHEIR MIND ABOUTA PURCHASE DUE TO DISSATISFACTION WITH DELIVERYOPTIONS
With High Streets closed andmore peopleworking from home, 2020 sawa substantial increase in B2C parcel delivery driven by e-commerce. The trend is expected to slowthis year, but B2C delivery has nowovertaken B2B parcels and further growth is predicted for the sector. • B etweenMarch – July 2020, therewere over 16,000 e-commerce start-ups • I n 2020, Whistl processed over 85million B2C parcels – up 15%on the previous year
Sources: Statista, Ofcom, Royal Mail, DHL
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Whistl Magazine • Spring 2021
Whistl Magazine • Spring 2021
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