1Shangri-La Experience F&B

The Shangri-La Experience

Page 27

17. When children and elders are present, we will give them special recognition, for example by ensuring that we pause, speak clearly to them individually to establish a rapport, where possible at child’s eye level (For elders, this is a sign of our The Shangri-La Experience. For kids, it is an attempt to increase their participation and interest. Perhaps there are other aspects of etiquette that can be shown, especially for elders.)

18. Our manager will visit each guest’s table to enquire if anything further could be done to enhance their experience

19. Guests in private dining rooms will receive a visit from a senior hotel manager

20. We will meet our private dining room guest hosts at the hotel’s front door or lobby and escort them to the restaurant (This would most likely be a member of the restaurant team, but could be any hotel staff member.)

Shangri-La Operating Manual ©Shangri-La International Hotel Management Limited


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