Approaching Accountability While good coaching encompasses accountability, it shouldn’t be a series of boxes to check off the list. “Did you do?” sessions bore both participants and don’t allow a deep dive into pertinent issues. Additionally, accountability shouldn’t be harsh or shaming; just be clear and direct, beginning with permission. When I ask someone’s permission to confront an issue, they almost always give it, allowing me to dig in and lay it on the line. How you say something is as important as what you say. Strive for a tone of curiosity and discovery versus judgment. Review page 19 of the DISC assessment prior to meeting with them for the dos and don’ts of their preferred communication style. When you speak their language, they are more likely to listen — and take action. “Fierce Conversations,” by Susan Scott offers loads of helpful tips on confronting without drama. Tips from Pro Coaches PREPARE FOR A GREAT COACHING SESSION “I have to be in a positive mindset and environment, without interruption. I like to start with asking a question, ‘What’s top-of-mind for you?’ ‘What’s the most important thing you want to make sure we cover today?’ Listen to what the client has to say and use their words in the con- versation. I also review my notes and check the action items to see how they did.” Mary Bakas, PLACE Operator of BKT Chicago West, Coach with Forward Coaching ONE OF THE BEST COACHING QUESTIONS “‘What’s the story you’re telling yourself in that situation?’ I like this question because it forces the other person to pause and really think about their reactions or the as- sumptions they are making. In that process, most people get into the logical side of a situation instead of the emo- tional side and they can generally come up with their own solutions.”
business. Drama and deals may make for more interesting conversation; however, mastering the basics really moves the needle of production. Key areas to revisit frequently: • Mindset • Adhering to a schedule • Fear of rejection
• Basic skills • Discipline • Buy-in and relationship commitment
WRAPPING UP As you wrap up your coaching session, strive for a strong finish. Summarize what the team member has committed to do and clarify that they understand their course of action. Leave them with a powerful thought, ideally one that rings in their head until your next session. If you feel a session did not go as well as it should, follow up with a quick text or call just to ask, “Did you get what you needed from me in our time together?” At the end of the week, look at the list of those you’ve coached to review what happened in each session, just in case there are additional follow-ups you need to accomplish.
Michelle Bailey, PLACE Operator of BKT Boise, Coach with Forward Coaching
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