649 Second St. East, Cornwall ON Office: 613 938-8100


MLS J1458

Cornwall • $119,900

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3 bedrooms, semi-detached with attached garage, 1375 sq. ft., large lot of 62x144. A must see! 136 ELSIE

5-bedroom house with master bedroom & ensuite on the main floor. Large eat-in kitchen with island, hardwood floors on both floors and large garage. ST. RAPHAEL’S 20067 COUNTY RD. 18

Robert (Bob) Denis Sales representative Dir 613 551-2323

Call-centre jobs not going overseas: Bell The Teleperformance Canada call centre, shown in this photo from the parent com- pany’s website, will be closing its doors in January, throwing more than 100 people out of work.

Cornwall • $239,900

Cornwall • $65,000

MLS J3257

MLS J2795

This home is superbly appointed with great living and entertaining space. It’s in move-in condition with ceramic and pristine maple flooring and all the features you’d want for comfortable living, when you venture to the lower level, you’ll find an amazing fun room complete with an inviting and functional bar. 30 7th ST. WEST

This unit is rented at $550 per month with tenant paying all utility costs. The condo shows well and would be great for owner occupancy because it’s cheaper than renting. Here’s where you can own your own home and save money! HERE’S A BETTER INVESTMENT!

Jacques Perreault Broker Dir 613 551-1793

an dollar may have been too much for Tele- performance to remain competitive. He also said an oversaturation of third- party call centres in Cornwall could be to blame. “I know we were beyond the satura- tion point,” he told The Journal. With the closure of Teleperformance, the city will have lost close to 500 call cen- tre jobs since StarTek Canada drastically trimmed its workforce early last year. But two new call centres in the past few years – one operated by the federal government and the other by Scotiabank – have helped offset the job losses, Boileau said. Just two days after news of the Cornwall call centre’s impending closure, Teleper- formance’s CEO told shareholders the of about six per cent on a like-for-like basis and confirm that we will achieve a solid EBI- TA ( ĞĂƌŶŝŶŐƐ ďĞĨŽƌĞ ƚŚĞ ĚĞĚƵĐƟŽŶ ŽĨ ŝŶƚĞƌ- ĞƐƚ͕ƚĂdžĂŶĚĂŵŽƌƟnjĂƟŽŶĞdžƉĞŶƐĞƐͿ͘ margin,” Daniel Julien said in his Nov. 8 report. Teleperformance operates 98,000 com- puterized workstations, with more than 130,000 full-time equivalent employees across 250 call centers in 49 countries around the world. It considers itself the world’s leading provider of outsourced customer relation management and contact center services with consolidated revenue of $2.9 million in 2011, according to its website. It serves companies around the world with customer acquisition, customer care, technical support and debt collection pro- grams. company had en- joyed a strong third quarter, in keeping with “our good busi- ness trend since the beginning of 2012.” “We now antici- pate full-year growth


Lancaster • $104,900

MLS J3164

S. Glengarry • $269,900

MLS J3198

More than 100 call centre jobs that will disappear in January with the closure of the Teleperformance Canada call centre in Cornwall will not be going overseas, ac- cording to Bell Canada. “Those calls, we are going to be manag- ing internally, so we’ll be handling those calls that they have been managing for us,” Bell spokeswoman Jacqueline Michelis told The Journal. About 120 Teleperformance employees

Four-bedroomhomewithupdatedkitchenandplentyof room foragrowing family.Right in theheartofLancaster witha large lot,104x104,2 sheds,backdeckandgazebo. Completely fenced in. Four appliances included. 21 THOMAS ST., LANCASTER OPEN HOUSE! SUNDAY, NOVEMBER 18 • 13 P.M.

Beautiful 1.5-acres, 2-storey country property, with park like surroundings, 3 bedrooms, updated kitchen and baths, and double-car garage, there is something to please everyone! Come see for yourself! 19276 HAY RD., S. GLENGARRY

Bernadette Atchison Sales representative Dir 613 551-7579

Reina’s hot deals! MLS J3308 • 20William St. Semi-detached • $79,500 MLS J3351 • 331 Andre Ave. Single family • SOLD! MLS J3441 • 835 Glengarry Blvd. Semi-detached • $159,900 MLS J2858 • 1413 Joyce St. Single family • $169,000 MLS J3439 • 432 Anthonty St. Single family • $184,500 MLS J1192 • 710 Cotton Mill St. Condo Cotton Mill lofts • $219,000 MLS J3236 • 1369 Lochiel St. Single family • $225,000 MLS J1630 • 381 Ellen Ave. Single family • $263,000 MLS J2862 • 1002 Oak Crescent Single family • $264,900 MLS J2742 • 710 Cotton Mill St. Condo Cotton Mill lofts • $329,000

were told during a visit by the compa- ny’s CEO last week that they will be out of work as of Jan. 11. The U.S.-based

“I just want to make it clear that we are going to be managing the calls ourselves, internally.”

call centre company blamed the loss of a major Bell contract for the impending closure, prompting rumors Bell was going to ship the work overseas. But Michelis said the work will be kept “within Bell”. The contract will not be going overseas, nor will it be going to another call centre, such as StarTek in Cornwall, she in- sisted. She would not speculate if the loss of the Bell contract is the sole cause of the im- pending Teleperformance closure. But she felt it important to address media reports that Bell was sending the call-centre work offshore. “I just want to make it clear that we are going to be managing the calls ourselves, internally.” Cornwall’s manager of economic devel- opment, Mark Boileau, said a downturn in the economy, coupled with a high Canadi-

Reina Leroux Sales representative Dir 613 551-1360

MLS J1709 • Le domaine Private estate • $650,000

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