E Rehab - August/September 2019

PRST STD US POSTAGE PAID BOISE, ID PERMIT 411

2734 Loker Ave. West, Suite J, Carlsbad, CA 92010 760-929-9690 | www.e-rehab.com

INSIDE The Importance of Physician Referrals

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Why Is It Hard to Ask for Help? Can Negative Reviews Be Positive?

Hucksters Come in Many Forms

Spotlight on Sue Nopar

Support Superstar at E-Rehab MEET SUE NOPAR A company is only as good as its customer support. Sue Nopar knows this fact well, and, as E-Rehab’s

client. She loves being able to work in a tight-knit team. “I love the small, family-like feel to our company,” she says. “It means a lot that our two owners are always available to talk, and that attitude spreads to our entire team.” Outside of work, Sue enjoy long walks. That may sound like a cliche, but Sue isn’t kidding around. She and her husband once walked the Camino de Santiago, a 500-mile route across Spain. Speaking of her husband, he and Sue recently celebrated their 28th anniversary. They have two adult daughters whom Sue, in her characteristically humble style, describes as “pretty great.” One of Sue’s favorite quotes comes from the philosopher William James, who says, “Act as if what you do makes a difference. It does.” No wonder Sue likes this quote; she regularly makes a difference in the lives of her clients.

support team supervisor, it’s her job to help physical therapists all across the country get their questions answered and their digital presence in perfect shape.

Sue takes particular pride in her job because she has a personal interest in physical therapy. “I enjoy working to support physical therapists,” Sue says. “I have a bachelor’s in psychology from the University of California, Santa Barbara, but I also took all of the prerequisites needed to apply to PT school.” Given her background, Sue understands how important it is for practices to thrive and spread their services to the widest area possible.

Thank you, Sue, for all you do for E-Rehab and for all of the clients you help on a daily basis.

To achieve that goal, Sue trains the support team to be understanding, responsive, and invested in the success of every

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