Property Damage Claims Process
SOP #:
RMSCR SOP 300-01 Effective Date:
03.30.2018
Revision Date:
1.1.2022
Department: Legal
Category:
Risk Management, Safety, and Claims Reporting
Scope :
To provide resources and instructions for the property damage claims process.
CATEGORY 3: LOSSES LESS THAN THE DEDUCTIBLE OF $250,000
• Submit the Property Damage Incident Report Form to the following: VP of Operations, Regional Director of Finance, VP of Risk Management, Director of Facilities, and SVP of Capital Investment Strategies • The GM submits a Request for Capital once the expected dollar amount of damages has been assessed. o Submit a Capital RFC form in DocStar by selecting I-2298 Insurance Claim Under Deductible. In the PROJECT DESCRIPTION , include the Date of Loss along with incident description (ex. DOL-6/20/2021: Guest set off sprinkler head, etc.). In the EXPLANATION FOR REQUEST section, provide brief details of damage and repairs needed. o Attach the Property Damage Incident Report Form with the RFC. o The Project Coordinators will route to the VPO and Risk Management for final approval. o The RFC originator will receive a confirmation via email with a project number to use for processing future invoices. o All invoices are to be submitted to capexpayables@atriumhospitality.com with the project number provided for proper allocation. For those insured claims in the 2021 calendar year, the project number will follow Hotel Code – Loan Pool Number – I-2298 – Contract Number. • Repair and FF&E invoices will be coded to Insurance Deductible Expense (091-82180000), posted in DocStar, and routed to the GM, VP of Operations, and Regional Director of Finance. • The property will maintain a schedule of extra expenses such as labor, comps, guest refunds, and other operational expenses for insurance claim tracking or P&L variance explanation. • Upon completion of work, the GM shall notify the Director of Facilities and Capital Department to close out the project.
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