Member Handbook and QA Framework May 2026

1.3 Equity, inclusion and communication commitments As an inclusive organisation, MHFA England is committed to equity, equality, and diversity. We want all our learners, members, and colleagues to be treated fairly. It is the responsibility of all members to conduct themselves in an inclusive and respectful manner. Your behaviour, language, and actions within course delivery settings and more widely in the public sphere should align with your role as an ambassador and representative of MHFA England, and adhere with the Role Expectations and the MHFA England Code of Conduct. Every MHFA England course and programme that you deliver must provide an inclusive experience for learners and it is important to ensure that any learning space in which MHFA England training is being delivered is a physically and psychologically safe environment for all. This should be reflected in your language, communication, and delivery style. You must be able to show an understanding of the impact of racism, oppression, and any and all inequalities upon mental health and wellbeing. This must be evident in both your course delivery practices, and the courses and programmes that you formally deliver. When delivering MHFA England Instructor Training Programmes, National Trainers must role model the expected behaviours through their words and actions. They must also ensure each new cohort of Instructor Members understands the importance of equity, diversity, and inclusivity.

Communication and social media Whilst we respect that members may hold different opinions on a range of sensitive matters, it is essential that your communication and interactions with learners, clients, peers and more generally in the public sphere consistently reflect MHFA England’s values and commitment to equity, diversity and inclusion. If you state or imply in any public forum that you are an MHFA England Member (including on social media, websites, blogs, podcasts, public speaking engagements and any other online or offline public settings), or otherwise associate yourself with MHFA England, then you must make clear that any views, opinions or commentary expressed are your own and do not represent the views, positions or policies of MHFA England. Further, you must not present yourself as speaking on behalf of MHFA England without our specific prior written consent. You must be inclusive of people with different identities and beliefs when communicating with learners, clients, and peers. This applies to both written and verbal communication. Your communication should be mindful of the power dynamics of race, gender, sexual orientation, and disability. Course delivery The language, imagery, and video choices that you use during course deliveries should also reflect MHFA England’s equity and inclusion commitments. You can read our Statement of Intent on Race Equity to find out more about these. We encourage you to challenge any language or behaviour from learners and other members that does not reflect this statement or our equity, diversity and inclusion commitments.

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