Member Handbook and QA Framework May 2026

2. Listing courses

All Instructor Members must only list and deliver courses for course products that they have been formally accredited to deliver by MHFA England. Instructor Members must list all courses using the online Course Management System. You must adopt a fair and reasonable approach when listing MHFA England courses, ensuring that you do not list more courses than you can deliver. 2.1 Instructor Member details When listing courses on the MHFA England website, or on other platforms or websites, you (or the administrator listing courses on your behalf) must list the details of all Instructor Member(s) who will be delivering the MHFA England course. Only a maximum of two Instructor Members can be listed to co-deliver a course. Please ensure all Instructor Member details added for each course listing is accurate. The Instructor Member(s) listed for the course delivery must be accredited to deliver the course listed and have an active membership status. 2.2 Scheduling courses All upcoming online and face-to-face MHFA England courses must be listed on the MHFA England course management system at least 15 working days before the start of the course. For face-to-face courses the venue listed must be suitably sized and appropriate for the number of learners attending, and provide learners with access to the relevant amenities and facilities to maintain and ensure learner safety and wellbeing in the learning environment.

Ensure that course dates/timings are correct, and comply with the intervals and timings recommended by MHFA England. Live session dates and times must allow learners enough time to complete individual learning activities where required between sessions. Relevant course registrants should be converted to delegates on the Course Management System at least 10 working days before the course start date. All delegate details on the system must be valid and accurate. Course materials must be purchased for every learner on all MHFA England courses (online and face-to-face). Course materials for all online and face-to face courses must be ordered at least seven working days before the start of the course. Be considerate and mindful of your own safety and wellbeing by scheduling course deliveries with appropriate intervals between each scheduled course. Please be reminded that barring any unforeseen short-notice extenuating circumstances, courses being delivered by approved Instructor Members should have at the very least a minimum of four learners on the Course Management System for the delivery to proceed. For Instructor- Members-in-Training, there must be a minimum of eight learners registered for the course to be delivered. 2.3 Course descriptions Ensure all listed courses follow the same description as those on the relevant course page on the MHFA England website: – Adult products: Mental Health First Aid MHFA Champion

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