MOLLY MAID Right Start Transfer Manual Copyright 2015, Molly Maid, Inc. 4.4 MOLLY MAID Franchise Owner Support To rhgea Mn i Oz aLtLi oYnM, gAuI iDd af rnacnec, ha insde aosws en sesrms ue np tp foorrt os yusrt ferma ni cs hdi se es i og wn ende rt os . pDrior ve ci dt eg up il da an nn ci ne gi ,s pthreoivridpeadrtaosfwtheeaAsmsisetriocwanneDrrseianmta. king their businesses to the next level so they may enjoy Since you have become a MOLLY MAID franchise owner, you have been working with the Rt hi eg yh twSitlal rbtetgeianmw. oDrukri inngg wt ri at hi nyi no gu wi me me ke, dyioaut ewl yi ltlamk ienegt oyvoeurr tFhrea snuc ph pi soer Ct or onlseuilnt aansts(i sFtCi n) ,gaynodu with your business launch. Your FC, who is expertly skilled with startup businesses will Proprietary and Confidential Information Gsuepnpelriaels:, bsuchsiendeuslsinpgla, cnl,eoapneinragttinecghsntaiqteumese. nt, safety, equipment, cleaning Ccounsttaocmt,ecrormelpaltaioinntss:, qcaunaclietyllacthioenckss. , surveys, customer notes, customer Office: lease, telephones, answering machine, hours. Vehicles: lease terms, maintenance schedule, maintenance records. Rreecgourldatroertyenctoimonp,lOiaSnHceA:, MADSDA.sheets, posters, licenses, personnel files, taxes, Insurance: car, G/L, bonding, workers’ compensation. O fo t r h m er s : . Lead Management System, Customer Care, accounting, key control, Page 47 Sb ea lcekcgt ri oonu:nsdc rceheenc iknsg, ,Dj oMbVdreespc or irpt st i, orne sf e, ri ne tnecrev icehwe ci nkgs ,. s e l e c t i o n c r i t e r i a , Compensation: starting, increases, incentives. T o r n a g in o i i n n g g : . schedule, Work Agreement, Safety Manual, Handbook, checklist, Motivation: meetings, communications, rapport. Discipline: warning, termination, documentation. Plan: materials, media, schedule, implementation. Image: uniforms, vehicles, facility. Prospects: phone technique, scripting, in-home estimates, pricing. MARKETING OPERATIONS ADMINISTRATION
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