MOLLY MAID Right Start Transfer Manual Copyright 2015, Molly Maid, Inc. Office: lease, telephones, answering machine, hours. Vehicles: lease terms, maintenance schedule, maintenance records. Regulatory compliance: MSD sheets, posters, licenses, personnel files, taxes, record retention, OSHA, ADA. Insurance: car, G/L, bonding, workers’ compensation. Other: Lead Management System, Customer Care, accounting, key control, forms. 4.4 MOLLY MAID Franchise Owner Support The MOLLY MAID franchise owner support system is designed to provide planning, organization, guidance, and assessment for our franchise owners. Direct guidance is provided as we assist owners in taking their businesses to the next level so they may enjoy their part of the American Dream. Since you have become a MOLLY MAID franchise owner, you have been working with the Right Start team. During training week, you will meet your Franchise Consultant (FC), and they will begin working with you immediately taking over the support role in assisting you with your business launch. Your FC, who is expertly skilled with startup businesses will Proprietary and Confidential Information Selection: screening, job descriptions, interviewing, selection criteria, background checks, DMV reports, reference checks. Compensation: starting, increases, incentives. Training: schedule, Work Agreement, Safety Manual, Handbook, checklist, ongoing. Motivation: meetings, communications, rapport. Discipline: warning, termination, documentation. Plan: materials, media, schedule, implementation. Image: uniforms, vehicles, facility. Prospects: phone technique, scripting, in-home estimates, pricing. General: business plan, operating statement, safety, equipment, cleaning supplies, scheduling, cleaning techniques. Customer relations: quality checks, surveys, customer notes, customer contact, complaints, cancellations. MARKETING OPERATIONS ADMINISTRATION Page 47
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