75 Small improvements, perhaps, but important ones when the product exists to make work safer and simpler. 73 Another customer suggested putting instructions directly on the product. That idea evolved into a QR code linking to an installation video, now being added to each pair. “If I have a distributor in a given area and I do get an inquiry, I will support my distributor.” Feedback from customers has also influenced the product itself. Earlier versions used a single chain, which limited where the device could be secured. Harold moved to two chains, hooks and the double key-slot system to give technicians more flexibility.
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