SURVEY REPORT - OUTDOOR RESORT PALM SPRINGS - MAY 2020

Membership Survey Report Outdoor Resort Palm Springs May 2020

Some of the potential improvements are more important to specific segments of respondents than they are to the entire respondent base:

% All Rating Important

Potential Improvements

Elevated Importance Percentages

% of Group Rating Important

Group

Add a pet park

61%

Dog owners

86%

Upgrade Bella Roma restaurant

43%

Under age 56

51%

Add an indoor/outdoor bar area at Bella Roma restaurant

43%

Purchased lot last 5 years

50%

Under age 56

41%

Create outdoor bar at ES

35%

Ages 56 to 65

48%

Purchased lot last 5 years

45%

Women

33%

Add fitness group exercise room

26%

Purchased lot last 5 years

34%

Under age 56

45%

Create 19 th Hole at ES Clubhouse

39%

Ages 56 to 65

51%

Purchased lot last 5 years

47%

Under age 56

33%

Ages 56 to 65

37%

Add spa and massage services

28%

Women

32%

Purchased lot last 5 years

33%

S T R A T E G I C I S S U E S Respondents were asked to rate their agreement with several statements related to the Resort’s facilities:

% Agree

% Neutral

% Disagree

Statement

It is important for the Resort to enhance and maintain its facilities in order to attract new owners and maintain property values

87%

9%

4%

To reduce operating costs, the Resort should convert all non-golf course grass areas in the Resort to artificial turf To reduce operating costs, the Resort should require all lot owners to convert to artificial turf or decomposed granite (DG) The Resort should investigate an alternative mailbox system to free-up space in the clubhouse mail rooms for other uses

26%

19%

55%

23%

15%

62%

14%

32%

54%

9

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