Membership Survey Report Outdoor Resort Palm Springs May 2020
Question 3. Please indicate how important each of the following Resort offerings is to you and also how satisfied you are with each. (5=Very Important, 1=Very Unimportant) / (5=Very Satisfied, 1=Very Dissatisfied)
Importance
Satisfaction
% Rating Important
Mean Rating
% Rating Unimportant
Mean Rating
% Satisfied
% Dissatisfied
Activities and Facilities
Overall Resort Appearance
4.7
99%
0%
4.4
95%
2%
Overall Resort Landscaping
4.7
98%
0%
4.5
95%
2%
Lot Services (trash pick-up, mowing, irrigation)
4.6
97%
1%
4.0
83%
9%
Guardhouse and Gate
4.6
96%
0%
4.2
88%
3%
Appearance of owners’ lots
4.5
96%
0%
4.0
83%
5%
ES Clubhouse Facilities
4.4
92%
1%
4.0
81%
9%
Appearance of owners’ RV’s
4.3
89%
1%
3.8
75%
9%
Administration Services
4.3
87%
1%
3.7
70%
10%
ES Clubhouse Swimming Pool
4.3
86%
3%
4.0
81%
7%
LP Clubhouse Facilities
4.3
86%
1%
3.9
77%
9%
LP Clubhouse Swimming Pool
4.3
84%
3%
4.0
80%
4%
ES Owners’ Lounge
4.2
83%
4%
4.2
88%
2%
Golf
4.3
81%
7%
4.3
84%
2%
Resort Social Events
4.1
80%
4%
4.0
75%
6%
Fitness
4.1
78%
5%
4.0
78%
3%
Main Laundry Facility
4.1
76%
6%
3.2
45%
27%
Dining (Bella Roma)
4.0
75%
6%
4.0
75%
5%
Maintenance Yard
4.0
74%
3%
3.6
58%
9%
Convenience Store
3.9
74%
5%
4.0
77%
2%
Golf Shack Area
4.0
73%
7%
4.1
81%
2%
Pickleball
3.8
63%
12%
3.9
66%
4%
Dog Relief Areas
3.7
59%
19%
2.6
22%
45%
Tennis
3.4
42%
19%
3.6
47%
3%
Hair Salon
3.2
37%
22%
3.7
48%
2%
Dining (Marge’s Snack Bar)
3.1
32%
24%
3.3
36%
12%
Satellite Areas Restroom/Shower Areas
4.5
91%
2%
4.0
79%
7%
Swimming Pools
4.5
89%
2%
4.0
81%
6%
Hot Tubs
4.4
84%
4%
3.8
72%
12%
Laundries
4.3
82%
4%
3.2
48%
34%
Tennis Courts
3.4
44%
16%
3.6
51%
4%
3
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