Membership Survey Report Outdoor Resort Palm Springs May 2020
Question 6 B. If you would not recommend the Resort to others, what are your reasons? Or, if you would recommend the Resort to others, what is the first thing you would mention to them as a reason for purchasing a lot? Reasons Would Not Recommend • As a new owner I would say that the inconsistent application of rules has been a source of stress and puzzlement. • HOA's continue to increase with no appreciable benefits and the resort continues to cater to dog owners at the cost and destruction of the landscape. • Use to be 5 Star resort, but current & past leadership has ruined that. If it is not improved or maintained in a high-class status then we are out of here! • Friends have looked here but unfortunately the few old rigs were a bit of a turn off perpetuating a bad image of the lifestyle. • Until the resort addresses the issues of unclean entry to laundry facilities, club houses, swimming pools, and improve communication between owners and the administration I can't recommend anyone to purchase here. Reasons Would Recommend • One of the nicest resorts in the country with a perfect mix of weather, location, amenities and affordability. • This is the best RV resort in the South West. Nothing better in CA, NV or AZ. • Active, friendly, social, financially stable and well managed. • Beautiful resort, friendly, always enjoy the view coming thru the park, feel very safe, everyone greeting each other with a good morning, aren't we lucky to live here.
Question 7. Please indicate your satisfaction with these characteristics of the Resort’s current Board of Directors, Committees and Management: (5=Very Satisfied, 1=Very Dissatisfied)
Mean Rating
% Satisfied
% Dissatisfied
Governance/Management Satisfaction
Board of Directors Financial oversight
3.5
57%
15%
Overall performance of Board
3.5
58%
18%
Communication with membership
3.5
58%
20%
Degree to which Board is representative of membership
3.2
42%
25%
Responsiveness to member comments & suggestions
3.1
39%
28%
Committees (i.e., Planning, Finance, A&A, Safety & Security, Activities, etc.) Opportunity to serve on committees
3.7
63%
3%
Effectiveness of Resort committees
3.6
58%
11%
General Resort Management Management effectiveness
3.4
56%
19%
Ability to build effective management team
3.3
44%
20%
Responsiveness to member comments and suggestions
3.2
40%
25%
12
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