Membership Survey Report Outdoor Resort Palm Springs May 2020
Overall, 58% of respondents are satisfied with the performance of the Board of Directors and 18% are dissatisfied. Similarly, 56% of respondents are satisfied with the effectiveness of Resort management and 19% are dissatisfied. The lowest ratings are for the degree to which the Board is representative of the membership (25% dissatisfied), the responsiveness of the Board (28% dissatisfied) and the responsiveness of management (25% dissatisfied). As shown in the chart below, all of the ratings for the Board and management are somewhat below the average ratings from other Clubs and communities, while the committee ratings are above the McMahon Group averages.
Governance & Management Satisfaction
Governance/Mgt Aspect
3.7
Committees - Opportunity to Serve
3.5
3.6
Committees - Effectiveness
3.5
3.5
Board - Financial Oversight
3.6
3.5
Board - Communication
3.7
3.5
Board - Overall Performance
3.7
3.4
Management - Effectiveness
3.8
3.2
Management - Responsiveness
3.6
3.2
Board - Representative
3.3
Outdoor Resort
Other Clubs/Communities*
3.1
Board - Responsiveness
3.3
1
2
3
4
Mean Rating (5=Very Satisfied, 1=Very Dissatisfied)
* Other private clubs and communities
13
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