Membership Survey Report Outdoor Resort Palm Springs May 2020
Question 8. Please indicate your satisfaction with the following aspects of existing communications at the Resort: (5=Very Satisfied, 1=Very Dissatisfied)
Mean Rating
% Satisfied
% Dissatisfied
Communication Aspects
E-mail Communications (Constant Contact)
Information/content
4.1
83%
6%
Timeliness of information/content
4.0
79%
7%
Resort Website
Information/content
3.8
73%
7%
Usefulness to you
3.8
68%
7%
Ease of navigation
3.7
68%
9%
Timeliness/updating of information/content
3.7
68%
10%
Digital Signage
Clear and easy to read information
3.9
72%
2%
Timeliness of information/content
3.8
71%
4%
Bulletin Board Posters
Clear and easy to read information
3.8
73%
4%
Timeliness of information/content
3.8
70%
5%
Monthly Calendar (also available on website)
Clear and easy to read information
4.1
86%
4%
Timeliness of information/content
4.0
83%
4%
Oracle
Clear and easy to read information
4.3
89%
2%
Timeliness of information/content
4.2
87%
2%
Other Ability of members to communicate to the Resort and provide feedback
3.4
50%
19%
Respondents are well satisfied with most aspects of communications at Outdoor Resort. The only elevated dissatisfaction percentage (above 10%) is for the ability of members to communicate to the Resort and provide feedback, with 19% dissatisfied.
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