Membership Survey Report Outdoor Resort Palm Springs May 2020
S E C T I O N I I . C L U B H O U S E F A C I L I T I E S
Approximate number of respondents to questions in this section: 800
Question 9. Which of the following best describes your perception of the LP Clubhouse facilities?
Outdoor Resort Palm Springs
Clubhouse Facilities
Other*
The LP Clubhouse facilities are great. I like everything just the way it is.
31%
36%
The LP Clubhouse facilities are good – some improvements are needed.
50%
47%
The LP Clubhouse facilities are fair – significant improvements are needed.
15%
12%
The LP Clubhouse facilities are poor – major improvements are needed.
4%
5%
*Other private clubs and communities
Sixty-nine percent of respondents feel that at least some LP Clubhouse improvements are needed and 31% feel the facilities are fine as they are. Seventy-eight percent of respondents under age 56 feel that improvements are needed, compared to 71% of respondents ages 56 to 65, 71% of respondents ages 66 to 75 and 59% of respondents over age 75.
Question 10. Please rate your satisfaction with the following aspects of the LP Clubhouse facilities: (5=Very Satisfied, 1=Very Dissatisfied)
Mean Rating
% Satisfied
% Dissatisfied
LP Clubhouse Facilities
Exterior appearance
4.1
87%
4%
Fitness Area
4.1
82%
3%
Restrooms
4.0
83%
5%
Convenience Store
4.0
78%
2%
Mail room
3.9
76%
4%
Library
3.9
72%
3%
Board office area
3.8
69%
2%
Bella Roma Café
3.8
68%
10%
General interior appearance
3.7
70%
13%
Ballroom
3.7
67%
13%
Kitchen
3.5
53%
16%
Eighty-seven percent of respondents are satisfied with the exterior appearance of the LP Clubhouse facility and 4% are dissatisfied. Satisfaction with the general interior appearance is somewhat lower, with 70% satisfied and 13% dissatisfied. The Fitness Area received a very high rating of 4.1, with 82% satisfied and only 3% dissatisfied. The two lowest ratings are for the Ballroom (13% dissatisfied) and the kitchen (16% dissatisfied).
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