Membership Survey Report Outdoor Resort Palm Springs May 2020
Question 11. Which of the following best describes your perception of the ES Clubhouse facilities?
Outdoor Resort Palm Springs
Clubhouse Facilities
Other*
The ES Clubhouse facilities are great. I like everything just the way it is.
43%
36%
The ES Clubhouse facilities are good – some improvements are needed.
45%
47%
The ES Clubhouse facilities are fair – significant improvements are needed.
9%
12%
The ES Clubhouse facilities are poor – major improvements are needed.
3%
5%
*Other private clubs and communities
Fifty-seven percent of respondents feel that at least some ES Clubhouse improvements are needed and 43% feel the facilities are fine as they are. Fifty-five percent of respondents under age 56 feel that improvements are needed, compared to 56% of respondents ages 56 to 65, 60% of respondents ages 66 to 75 and 52% of respondents over age 75.
Question 12. Please rate your satisfaction with the following aspects of the ES Clubhouse facilities: (5=Very Satisfied, 1=Very Dissatisfied)
Mean Rating
% Satisfied
% Dissatisfied
ES Clubhouse Facilities
Pergola area
4.2
84%
2%
Owners’ Lounge
4.3
90%
3%
Restrooms
4.2
88%
3%
Exterior appearance
4.3
91%
4%
Lifestyle and Events Office
4.0
78%
4%
West Room
3.8
65%
5%
Ballroom
4.0
80%
7%
Activities storeroom
3.6
53%
7%
General interior appearance
4.0
83%
8%
Marge’s Snack Bar
3.5
55%
12%
Open bar area
3.8
71%
13%
Kitchen
3.0
44%
36%
Respondents are very satisfied with both the exterior appearance (91% satisfied, 4% dissatisfied) and the general interior appearance (83% satisfied, 8% dissatisfied) of the ES Clubhouse facility. Areas of high member satisfaction include the Owners’ Lounge, the restrooms and the Lifestyle and Events office. The lowest ratings are for Marge’s Snack Bar (12% dissatisfied), the open bar area (13% dissatisfied) and especially the kitchen (36% dissatisfied).
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