Membership Survey Report Outdoor Resort Palm Springs May 2020
Question 13. Please provide any comments or suggestions you have regarding the Clubhouse facilities:
Among the comments found in the Written Comments section of this report include: • The clubhouses definitely need updating. They look like they are from the early 70’s/late 60’s decor still. • Disappointed ES kitchen unusable during the majority of the season. • They are old looking and blah. Not the caliber of what this type if club should look like. • The clubhouses are a very important aspect of our community. La Palma overall feels a bit dated but is adequate. ES looks more up to date but the sound system is awful. • We need a more welcoming lounge/bar area where people can gather and socialize, and it doesn't feel like a warehouse. • The interior appearance of both clubhouses is tired! They need to be updated - more modern appearance, better lighting, more warmth.
S E C T I O N I I I . D I N I N G
Approximate number of respondents to questions in this section: 750
Question 14. Please indicate your satisfaction regarding these aspects of dining: (5=Very Satisfied, 1=Very Dissatisfied)
BELLA ROMA CAFÉ
MARGE’S SNACK BAR
Mean Rating
% Satisfied
% Dissatisfied
Mean Rating
% Satisfied
% Dissatisfied
Dining Aspects
Service Friendliness of service staff
4.4
90%
1%
3.7
57%
9%
Staff professionalism/training
4.2
86%
2%
3.6
54%
10%
Speed of service
4.1
82%
5%
3.6
53%
11%
Food Food quality (food well prepared)
4.1
80%
6%
3.6
53%
12%
Consistent meal-to-meal food quality
4.1
79%
5%
3.5
51%
12%
Food value for the price
3.9
76%
5%
3.4
50%
14%
Menu variety
3.8
70%
12%
3.4
45%
17%
Availability of healthy menu selections
3.7
61%
13%
3.3
38%
19%
The Bella Roma Café received high satisfaction ratings, mostly above 4.0, for the various aspects of service and food. Food quality is a very important component of any dining operation, and thus it is a very positive survey result that fully 80% of respondents are satisfied with quality of the food served in Bella Roma and only 6% are dissatisfied. The corresponding ratings for dining at Marge’s Snack Bar are all lower, and in a range of 3.3 to 3.7. As shown in the charts on the following page, almost all of the Bella Roma Café satisfaction ratings are above the average ratings from other private clubs and communities, and all of the ratings for Marge’s Snack Bar are below average.
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