SURVEY REPORT - OUTDOOR RESORT PALM SPRINGS - MAY 2020

OUTDOOR RESORT PALM SPRINGS MEMBERSHIP SURVEY

What would attract you to dine at the Resort more frequently? Other:

1. Having entertainment here with chairs would draw more people here instead.

2.

It is so close to our rig that it doesn’t have the “going out” experience.

3. I think Bella Roma is just fine...their style of Italian is not my favorite cuisine. Pizza is excellent, however!

4.

We just don't dine out much, but love Bella Roma, it is always great!

5. All I want for Breakfast is Bacon & Eggs, toast and if they just had that I would go more often, I don’t want pancakes. Ordered b -e- and toast they bring 3 different sides 6. I think the bar and kitchen needs to be combined. 7. Cafe should remain a casual ambience. Food should cater to Active, diet-responsible customers; perhaps extend the breakfast menu to longer than 11am 8. I like the fact that Bella Roma has put some specialty items on the menu, i.e., Rib Night, Mexican Night, Steak Night!! 9. We love the pizzas. Also, we try to support as much as we can! It's a great feature to have on this resort. 10. Too expensive 11. Better atmosphere (feels like we're in an interrogation room, the lighting is like a thousand suns), plastic tablecloths??? Really??? Do you see those anywhere else in Palm Springs?? Snacks and a bar on the pool deck would be a nice addition to their services, better pricing (no happy Hour) and a better menu (very few changes over the last while and the menu is very dated in its offerings. Bella Roma needs to step their game up to match other restaurants food programs (in the area). They are super nice people and we would like to see them succeed. 12. Bella Roma has definitely made some improvements to service (Great place for Breakfast, lunch) to upgrade dinner service we need to make improvements to the tables and chairs, outside chair cushions are old and dirty, some tables are wobbly and not level. It also needs to stay open at least an hour later. 13. In order to keep this restaurant, I would not mind a portion of my HOA's going to keep it in place. 14. Bella Roma menu is the same year after year. Boring and the food quality is horrible. Marge’s should be shut down along with the coffee place. They are absolutely the worst. 15. Tired of Italian. Restaurant should only serve breakfast and lunch. 16. The facilities we have are great and convenient. We shouldn't try to compete with outside restaurants. 17. I would prefer a different style of restaurant. I think a dinner service is not needed. I would suggest a breakfast/lunch style food service that closes after lunch. I don’t think the community can support a full-service restaurant. I’m not interested in a full-service community in which all of my needs and desires are accommodated.

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