Membership Survey Report Outdoor Resort Palm Springs May 2020
Mean Rating
% Satisfied
% Dissatisfied
Fitness Aspects
Group Exercise Classes Water aerobics classes
3.9
57%
1%
Quality of instruction
3.7
48%
2%
Times classes offered
3.4
37%
11%
Group exercise area
3.4
41%
14%
Variety of classes
3.3
39%
14%
Members are very satisfied with most aspects of the fitness facilities and operations. Eighty-six percent of respondents are satisfied with the size of the fitness facility and 87% are satisfied with the appearance of the facility. The lowest ratings are for the group exercise classes. Among women (to whom the group exercise classes are most important), 19% are dissatisfied with the times that classes are offered, 19% are dissatisfied with the group exercise area and 21% are dissatisfied with the variety of classes.
Fitness Satisfaction
Fitness Aspect
4.2
Facility Cleanliness
4.0
4.1
Facility Appearance
3.9
4.1
Size of Facility
3.5
4.0
Availability of Free Weights
3.9
4.0
Availability of Strength Machines
3.9
4.0
Availability of Cardio Equipment
3.9
3.7
Quality of Instruction
3.8
3.4
Times Classes Scheduled
3.4
Outdoor Resort
Other Clubs/Communities*
3.3
Variety of Classes
3.5
1
2
3
4
5
Mean Rating (5=Very Satisfied, 1=Very Dissatisfied)
* Other private clubs and communities
27
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