Membership Survey Report Outdoor Resort Palm Springs May 2020
A C T I V I T Y & F A C I L I T Y I M P O R T A N C E / S A T I S F A C T I O N Using a rating scale from 5 (very important/very satisfied) to 1(very unimportant/very dissatisfied), respondents were asked to rate the importance of various Resort activities and facilities and their satisfaction with each.
Importance
Satisfaction
% Rating Important
Mean Rating
% Rating Unimportant
Mean Rating
% Satisfied
% Dissatisfied
Activities and Facilities
Overall Resort Appearance
4.7
99%
0%
4.4
95%
2%
Overall Resort Landscaping
4.7
98%
0%
4.5
95%
2%
Lot Services (trash pick-up, mowing, irrigation)
4.6
97%
1%
4.0
83%
9%
Guardhouse and Gate
4.6
96%
0%
4.2
88%
3%
Appearance of owners’ lots
4.5
96%
0%
4.0
83%
5%
ES Clubhouse Facilities
4.4
92%
1%
4.0
81%
9%
Appearance of owners’ RV’s
4.3
89%
1%
3.8
75%
9%
Administration Services
4.3
87%
1%
3.7
70%
10%
ES Clubhouse Swimming Pool
4.3
86%
3%
4.0
81%
7%
LP Clubhouse Facilities
4.3
86%
1%
3.9
77%
9%
LP Clubhouse Swimming Pool
4.3
84%
3%
4.0
80%
4%
ES Owners’ Lounge
4.2
83%
4%
4.2
88%
2%
Golf
4.3
81%
7%
4.3
84%
2%
Resort Social Events
4.1
80%
4%
4.0
75%
6%
Fitness
4.1
78%
5%
4.0
78%
3%
Main Laundry Facility
4.1
76%
6%
3.2
45%
27%
Dining (Bella Roma)
4.0
75%
6%
4.0
75%
5%
Maintenance Yard
4.0
74%
3%
3.6
58%
9%
Convenience Store
3.9
74%
5%
4.0
77%
2%
Golf Shack Area
4.0
73%
7%
4.1
81%
2%
Pickleball
3.8
63%
12%
3.9
66%
4%
Dog Relief Areas
3.7
59%
19%
2.6
22%
45%
Tennis
3.4
42%
19%
3.6
47%
3%
Hair Salon
3.2
37%
22%
3.7
48%
2%
Dining (Marge’s Snack Bar)
3.1
32%
24%
3.3
36%
12%
Satellite Areas Restroom/Shower Areas
4.5
91%
2%
4.0
79%
7%
Swimming Pools
4.5
89%
2%
4.0
81%
6%
Hot Tubs
4.4
84%
4%
3.8
72%
12%
Laundries
4.3
82%
4%
3.2
48%
34%
Tennis Courts
3.4
44%
16%
3.6
51%
4%
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