NEW POLICIES & PROCEDURES TO KEEP YOU SAFE!
Wewere given the green light to open our doors again on June 1st! As per our College guidelines and Public Health, we have put into place the VITALITY STANDARD policy and procedures for creating the safest environment. Before Your Appointment On your appointment date, you will be required to have completed our mandatory COVID-19 pre-screening questionnaire. This questionnaire will be sent to your email via our Jane booking system 24 hours before your appointment. You will not be allowed to enter the clinic prior to having our form filled out and signed. Arriving at the Clinic To reduce the amount of people at the clinic during the same time, we ask that you arrive at the clinic exactly at the time of your appointment. If you are early, we ask that you please wait outside or in your car. Before Entering the Clinic Please bring a mask if possible and put your mask on. If you do not have a mask available, masks will be provided for you at the clinic. You will find hand sanitizer at the entrance in our hand sanitization zone. Youwill also be able to findmultiple sites of these zones throughout the clinic. If you have forgotten to sanitize or wash your hands, you will be reminded by our client experience specialists. Reducing Clinic Traffic Wewill not be allowinganyone else to comewith youduring your session. If youareunder the age of 16 and require a parent or guardian, we will allowone familymember to enter the clinicwith the client. The parent or guardian should also have completed the COVID-19 pre-screening questionnaire.
During the Appointment As your therapist, who will be wearing a mask and gloves, guides you to your private room, they will show you areas of high traffic to be aware of and will use screening questions in the room. Your treatment will be carried out in your private room and exercises will be done with your rehab specialist. Exercise in the Movement Room In caseswherewe need to complete exercises in themovement room, wehave createdmovement zone boxes that adhere to physical distancing guidelines, and allowyou to safely carry out your exercises. Our rehab specialists will provide all patients in themovement rooma pair of gloves to use. All equipment is thoroughly sanitized and usage reduced. Any equipment used is placed in our used equipment zone and will be cleaned by a rehab specialist following your movement program. Restricted Washroom Access The washroom will not be in use unless in emergency cases. Please be prepared prior to your appointment. After Your Appointment The rehab specialist will instruct you to wash your hands anddirect you to the front deskwhere we have clearmarkings of “stay safe,” “circle in,” with foot print indicating a safe place to stand. Our client experience specialists located behind our sneeze-guard barriers will help you with booking your appointments and providing you a contactless payment by direct billing, credit card, or debit. We will not be accepting cash until further notice. All receipts and invoices will be emailed and youwill continue to receive appointment reminders by text and email.
Leaving the Clinic If you touched anything after washing your hands, you can use the sanitizer at the front entrance before exiting. If you have a disposable mask, you can dispose it in the trashcan. Virtual Physiotherapy Is Still Available! We are still offering Virtual Physiotherapy to all newand existing clientswho areunable to come to theclinic. Initial virtual physiotherapy assessments are complimentary. Services canbe accessed via your smartphone, tablet, or computer. You will be able to perform your treatments from the comfort of your own home and track your progress. Call us at (613) 425-7700 today or visit our website at vitalitypt.ca to book your in-clinic or virtual appointment. Clean your hands often Washwith soapandwater for at least 20 seconds, especially after using the washroom and when preparing food. Use alcohol-basedhand sanitizer if soap and water are not available. Cough or sneeze in your bent elbow or sleeve Cough or sneeze into a tissue or the bend of your elbow, not your hand. Dispose of any tissues you have used as soon as possible in a lined waster basket and wash your hands afterwards. Avoid touching your eyes, nose, and mouth Avoid touching your eyes, nose, or mouth with unwashed hands. Wear masks or face coverings Masks alone will not prevent the spread of COVID-19. You must consistently and strictly adhere to good hygiene and public health measures, including frequent handwashing and physical (social) distancing.
WE’VE PARTNERED WITH APE MODE FITNESS!
NEW! PERSONAL TRAINING SERVICES IN PARTNERSHIP WITH APE MODE
We’re excited to announce our Personal Training partnership with Ape Mode, an Ottawa community of ex-pros, current pros, and intellects of soccer. Ape Mode is dedicated to building the best possible foundation so athletes can perform at the highest level and dominate competition. Call (613) 425-7700 to learn more about the benefits of Personal Training with Ape Mode or visit apemode.ca.
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