AllSort Customer Guide

4.0 AllSort BFPO mail

• Do not indicate the geographical location (i.e. Germany) – this will prevent the item entering the civil system in the country • A return address clearly showing the company name should be shown on each item in the event of a non-delivery • For BFPO numbers and locations please see Appendix D for more detail 4.3 Customs declaration Mail to BFPOs 801 to 825 and to BFPO addresses in EU countries do not need a Customs document. For all other destinations where mail contains goods (regardless of value) please attach a signed CN22 Customs label to the outside of the item. HM Customs and Excise pay particular attention to all BFPO mail arriving to or leaving the UK. It is important the sender correctly completes and signs the declaration on Customs label CN22. Local Customs authorities at overseas bases may also have the right to examine mail addressed to HM Forces and may make charges under local regulations. If you require the CN22 Customs labels please contact your Whistl Account Manager.

4.1 Description

• A 4-8 day BFPO service for unsorted letters, large letters, packets & parcels • Flexible collection times to be arranged between the customer and Whistl • Items must have the correct BFPO number • Items must not carry any dangerous substance or prohibited items, these items will be destroyed immediately – see Appendix B for a full list of prohibited items AllSort BFPO service summary Day 0 Unsorted mail collected from customer

Mail delivered to Whistl sortation centre BFPO mail sorted, recorded & bagged

Day 1

Bags of sorted mail delivered to BFPO

Day 2-3 Mail sorted by BFPO Number Mail dispatched by BFPO

Mail in transit to destination country

Day 4-8 Mail delivered to BFPO recipient

4.4 Presentation requirements

4.2 Addressing requirements

• All BFPO items must be presented in an agreed consumable • BFPO items do not need to be separated by format • Items must be clearly labelled using the correct tray label for BFPO • Upon collection items must be presented with an AllSort collection receipt

Each item should be addressed correctly to the addressee as the following:

Name (of addressee) Unit (e.g. 13 Regiment RA) Operation Name BFPO Number (e.g. 40)

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