Hamilton Insurance Group - April 2019

THE SILVER LINING To Your Life & Health

770-744-1855

S eeing the B igger P icture

How We Can Benefit from the Challenges We Face

Life doesn’t come without difficulties, but just because those difficulties exist doesn’t mean we should throw in the towel. I take the phrase “April showers bring May flowers” to mean that if you want some of the rewards and gifts life has to offer, you’re going to have to wait out the rain and go through some challenges. To do that, I think you need the right perspective. A client of ours — a woman who was a Medicare recipient — was in the process of getting dentures recently. Dental coverage is a big issue for some of our clientele who receive Medicare, but besides that, this woman was terrified of going to the dentist. Even if the procedure was just a routine cleaning, she needed anesthesia. Most dentists don’t have that option for patients only getting extractions, so I had to refer her to one who did. It would make the procedure more expensive, which was problematic since she was a Medicare recipient and her dental coverage was limited. It pained me to see that this woman was so paralyzed with the fear of going to the dentist that she jeopardized her medical coverage. Now, I don’t want to sound unsympathetic, but I do believe that this woman’s fear of

the dentist was all in her head. If she could have overcome her fear of dental checkups, maybe by reframing the way she thought about it, she might not have had to overspend on her procedure. I don’t mean to make it sound like it is easy, but the fact of the matter is that my client needed dentures, and there was a necessary process in place that she did not want to go through to get them.

WHEN I’M FACING A CHALLENGE, I LIKE TO LOOK AT THE BIGGER PICTURE. I TRY TO THINK ABOUT THE GOOD THAT WILL COME FROM A DIFFICULT SITUATION.

–Duane Hamilton 1 770-744-1855 through a process. You can’t get to the top step without navigating the step right in front of you, and it all starts with changing the way you think. There are days when the number of customer service calls that I have to make overwhelm me. One day, I was expressing my frustration to my mother, and she told me that I should think of each call as an opportunity to generate a referral. If I am kind and helpful with a customer, it could earn me more customers. It’s still not my favorite thing to do, but thinking about customer service calls in terms of the rewards that could come from them helps me get through each challenge. If we want to get from point A to point B, you’ll still have to go

We all have challenges we don’t want to face or aspects of our lives that we would rather do without, but when they are unavoidable, we often have no choice but to go through them. I think about how it rains during the winter months in Atlanta, and people will complain about how cold it is. I don’t think we could enjoy the sunny weather as much without the cold, and even though the rain is dreary, I like to think of it as God’s way of washing away impurities in the environment, and that’s something that we can’t do ourselves. When I’m facing a challenge, I like to look at the bigger picture. I try to think about the good that will come from a difficult situation.

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