Sandler Training - August/September 2019

WWW.CROSSROADS.SANDLER.COM / 208-429-9275 / AUGUST/SEPTEMBER 2019

FIND YOUR EDGE

WHAT GETS YOU HOOKED? WHY UNDERSTANDING YOUR EMOTIONS SETS YOU UP FOR SUCCESS

Some business gurus preach that the space between business and emotion should be as sacred as the separation between church and state. But, here at Sandler Training, we feel that having a good understanding of things that set you off emotionally — in the office and out — is a key strategy for success. Personally, I like to think of these emotional triggers as “hooks.” And, as I often tell my clients, if you know what gets you hooked, then you know your kryptonite. One of my own hooks is my constant desire to impress people, and it can sometimes get me in trouble. I’ve found if someone gives me the opportunity to be clever, I’m ready to impress at any cost, without consideration for who or what might be hurt by what comes out of my mouth. I’m liable to say something I’ll regret down the road unless I check myself — and, when I try to rescue the situation, I tend to do so with an excavator. Once, after I’d made what I thought was a hilarious comment, one of my coaches broached the subject with me. “Jim,” he said, “I’ve got a piece of advice for you, but I’ll only pass it on

if you want it.” I told him I’d take it, and he said, “I want you to remember this: Your first thought is wrong. And another piece of advice — your second thought is probably wrong, too.”

His message was simple: Keep your mouth shut until you’ve thought through the implications of your words. Though I wasn’t happy to hear it, it was great advice, and it helped me identify one of my hooks. If you’re like me and tend to speak before thinking, remember: Don’t let your mouth write a check that “ “IF YOU’RE LIKE ME AND TEND TO SPEAK BEFORE THINKING, REMEMBER: DON’T LET YOUR MOUTH WRITE A CHECK THAT YOUR BUTT CAN’T CASH.”

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