JOB DESCRIPTION
Salary: Grade 9 (£51,034 - £59,135 p.a.)
What does the role entail? Your main duties will include: • Providing strategic leadership and
• Leading and overseeing the management of Residential Services student disciplinary committees, involvement in complex student welfare case reviews with senior staff from Student Support and Secretariat. Providing direction to the Head of Security/Security Services in managing student behaviour and welfare; • Staying informed about developments in the student accommodation sector to take initiatives to better manage risk and opportunity; • Collecting and utilising customer feedback to achieve continuous product and service improvements including welfare support for students living in University accommodation and influencing future accommodation design and refurbishment; • Representing the Residential Service in University-wide meetings and on committees; • Leading initiatives to improve the quality of access and inclusiveness experienced in residences, by further developing our customer promise, student induction processes, and our ‘Residence Life’ wellbeing & social programme; • Presenting at conferences and representing the University externally in consultations and meetings with organisations including the Association for Student Residential Accommodation (ASRA), the College and University Business Officers Association (CUBO) and UNIPOL Student Homes; • Working with colleagues to ensure the quality management standard (currently ISO 9001:2015 and OHAS ISO 14001 & 18001) and other standards, including the Investors-in-People, Customer First and the ANUK Code of Practice, are maintained;
developing and implementing strategic plans to enhance the student accommodation experience and ensure that our overall aims and objectives are achieved; • Leading, managing and developing the Residence Life and Accommodation team (comprising of 35 employees and 70 student sub-wardens), ensuring that they are motivated and committed to delivering a high standard of service and that they understand how their performance and contribution relates to the achievement of the Service’s and the University’s strategic goals; • Forecasting demand to minimise the risk of over or under procurement of accommodation, whilst taking necessary action to ensure the provision of a sufficient supply of high quality bedroom accommodation is available to meet the demand for beds in each year; • Leading and participating in negotiations to secure contracts i.e. nomination agreements / leases for accommodation, as well as negotiating, monitoring and reviewing SLA’s for external service contracts; • Working with the University’s conference team to increase income from conference delegates; • Providing effective leadership and management of health and safety standards and practice; • Leading the Residence Life and Accommodation Service to maintain compliance with current and new legislation, standards and regulations relevant to our business; • Leading and implementing policy and procedure change relevant to both University and Service strategy;
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