North County Water & Sports Therapy Center - May 2020

PATIENT PULSE

(858) 675-1133 | www.waterpt.com

15373 Innovation Dr. #175 | San Diego, CA 92128 | (858) 675-1133 12171 World Trade Dr. | San Diego, CA 92128

As of writing this newsletter in early April, California has had a stay-at-home mandate for about three weeks. By the time you read this, we’ll likely still be under the same mandate. This is a difficult and emotional time for many, and North County is no exception. There were a lot of ups and downs when COVID-19 first started causing big changes. At first, we didn’t know if we were going to be allowed to stay in business or keep all of our employees. There were moments of “I can do this!” followed closely by moments of “I don’t know if I want to do this …” Now, three weeks later, I’m able to say, “We can do this together.” North County is very fortunate in that we’re considered an essential business and are allowed to remain open during this pandemic. With hospitals, urgent care, and doctors’ offices hit incredibly hard, physical therapy facilities are serving as much-needed alternatives for people who are in pain or going through recovery. We’ve continued seeing a handful of patients in person and have been taking every necessary precaution to create a safe environment for our patients and staff. But we’re very excited to announce that we can now serve an even wider range of patients in an even safer way: We’ve officially launched our telehealth service! Telehealth is still a fairly new concept to many, so I want to take this opportunity to explain what it is and how it can benefit you. Our patients are used to their therapists being right there in the room with them for hands- on experience, but during this pandemic, the less physical exposure to one another, the better. But we don’t want that to stop us from assisting you with the care you need. Our goal is to make sure your recovery isn’t put on pause, and telehealth is helping achieve that. TELEHEALTH IS HERE! GET THE CARE YOU NEED FROM THE SAFETY OF HOME

Our telehealth system gives clients live video access to our staff so they can assist you with your recovery at home in much the same way they would in person. It allows us to take a look at your at-home setup, make suggestions for the best ways to do your exercises, and then, just like normal, walk you through your exercises step-by-step so you’re still getting the care and attention you deserve. We’re excited to share telehealth with you because it keeps you safe at home while allowing you to keep up with your recovery plan. You don’t have to wait until you feel safe going out in public again to get the help you need, because we’re just one video call away. If you’re not sure about committing to a regimen via telehealth, we still encourage you to reach out to us. This new system opens up an exciting new world of opportunity for past, present, and prospective patients, even if they just want to ask us some questions. Communicating is so important during times of crisis, and telehealth makes it easy and safe to do. Telehealth and the other measures we’ve had to take during these changing times might seem overwhelming, but they’re an incredible chance to take leaps into new realms that are going to be useful for our patients down the road. In times of challenge, it’s inspiring to see how people are still finding ways to come together and help when needed. It’s important to us that we do the same for our patients, so don’t hesitate to reach out if you need us.

–Beth Scalone

1 (858) 675-1133

www.waterpt.com

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