Quality Account: Scope, Structure, and Overview of Key to Success | 3 |
Norfolk Primary Care: Organisational Overview | 6 |
Section 1: Statement from James Leeming, Chief Executive & Dr Peter Lawson, Chair | 10 |
Section 2: An Overview of Norfolk Primary Care - Quality & Safety Performance in 2025/2026 | 13 |
2.1 Our Clinical Services – An overview of Norfolk Primary Care | 14 |
2.2 Our Support Services | 26 |
2.3 Norfolk Primary Care Events | 32 |
Section 3: Clinical Quality & Safety Assurances | 36 |
3.1 Data Security & Protection Toolkit (DSPT) | 36 |
3.2 Infection Prevention and Control (IPAC) | 36 |
3.3 Audit - Clinical and Administrative | 37 |
3.4 Safeguarding | 38 |
3.5 Incident Reporting and Learning | 39 |
3.6 Central Alerts System: CAS Reporting | 43 |
3.7 Management of National Institute for Health and Care Excellence (NICE) Guidance | 43 |
3.8 Learning from Complaints & PALS Concerns | 43 |
3.9 Service Feedback – Patient and Service Users Experience Survey and Appreciations | 48 |
Section 4: Our Key Quality Improvement Priorities | 58 |
4.1 Review of Key Priorities for Quality Improvements for 2025/26 – “We Did” | 58 |
4.2 CQC “We” Statements – Evidence of Quality (2025/26) | 61 |
4.3 Strategic Key Quality Improvement Priorities 2026/27 | 63 |
Acknowledgement | 68 |
Annexe 1: Stakeholder Statement – Norfolk & Suffolk Integrated Care Board | 69 |
Made with FlippingBook - PDF hosting