• Work with section managers to identify relevant training and development needs, prioritising training areas and assessing future requirements. • Provide staff training in respect of maintenance activities to support managers in developing their teams embedding change to policies, systems, software and techno logical advances. • Advise, guide and support section managers in monitoring and managing staff performance and where necessary undertaking performance management processes in the absence of the relevant manager. • Actively promote and engage in collaborative working across Estates, working with management colleagues to progress excellent working practices and processes. • Establish and lead internal working groups that discuss, plan and agree Maintenance services to support the development of the University campuses. • Proactively build effective relationships across the University in conjunction with other service and academic/ academic related managers/ teams. • Work with the Assistant Director of Estates (Maintenance and Compliance) to contribute to change and development projects, which support the strategic development of the University. • Ensure that managers and their teams operate and work towards agreed targets and objectives, providing feedback
as required. • Ensure effective operational regimes are established which support University and Estates Department objectives and are clearly communicated to all Maintenance staff. • Provide 24/7 52 weeks per year callout service to maintain Maintenance operations essential to the University’s business and student experience, be available to advise personnel by telephone or email when requested during out of hours periods and to attend site when required to direct emergency operations to ensure business continuity. • Be part of the out of hours on-call arrangements on a rota basis for both Canterbury and Medway Campuses. Strategic Responsibilities • Provide input to the development of individual Maintenance section strategies in collaboration with the Assistant Director of Estates (Maintenance and Compliance) and relevant section managers in support of the University’s Institutional Plan. • Provide advice and input in the development of systems, strategies, policies and plans
• To gather and analyse data on Maintenance operations to
measure performance against bench marks.
• Undertake research and provide reports, presenting information to inform the strategic project work of the Assistant Director of Estates (Maintenance and Compliance). Quality • Actively support the Assistant Director of Estates (Maintenance and Compliance) on the internal and external quality enhancement of Maintenance operation delivery. • Work with section managers to ensure operational objectives are set and understood by all staff including SLA’s, KPI’s and ensuring these are clearly identified and delivered. • Ensure that the quality of consistent with the reasonable expectations of stakeholders. Finance • Monitoring significant revenue budgets associated with the provision of efficient Maintenance services; working with section managers to effectively utilise budgets and taking full responsibility for areas of budget as delegated by the Assistant service provision meets acceptable standards
to support business goals performance targets and agreed service levels.
• Monitor and report on management of resources in order to plan, estimate and carry out work to time, budget and quality targets and in accordance with appropriate standards.
Director of Estates (Maintenance and Compliance).
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