Inspect Each Package: Inspect each package for tears, holes, stains, water damage or anything else that would indicate the package may have been mishandled or tampered with. Look to see if packages have been opened or the sealing tape has been altered.
Take Photos: Remember to snap plenty of pictures, regardless of whether you accept or reject the delivery. We'd like to see everything - the packages on the truck, the unloading process, every side of the delivered pallets, and any damaged items. The more photos, the better! Videos work well too!
Document: Make sure you document any visible damage on the Delivery Receipt. Neglecting this step might affect your ability to get refunds or replacements. Remember, while the driver may be friendly, you're in charge of your shipment. Document any damage you see. You don't need to unbox everything, however, it's always better to overstate than to understate.
Don't Be Vague: It may seem like a good idea, but writing "Subject to Inspection" on the delivery receipt absolves the carrier of any damage responsibility. Let's avoid that, shall we?
Please send the documented damage information and photos, along with your name and order number, to: info@windowwellsupply.com
If Accepted: If the delivery is accepted, don't discard any damaged items. Once reported, they are the carrier's responsibility. The carrier will have up to 90 days to decide what action they will take - inspect, pick up, or dispose of them. Do not discard any damaged packages that you accepted as this could result in charges from the freight carrier.
If Refused: Even if you choose to refuse the delivery, you must still follow the steps above to document with photos and in writing, why the delivery was refused. Send all relevant information to: info@windowwellsupply.com.
We're On Standby: Contact us if you have any questions, we are here to help! (262) 633-3707 info@windowwellsupply.com
Damage Discovered Later Unboxed your items and found damage? Don't panic, and definitely don't start the installation process. Follow the steps below - within 48 hours of delivery - so that we can file a claim on your behalf and we’ll handle the rest! ● Note the location and type of damage; scratches, cracks, gouges, etc. ● Take photos of the damage that clearly depict where the product has been damaged. ● Please send this information to info@windowwellsupply.com along with your name and order number. ● Call us if you have any questions, we are here to help! (262) 633-3707
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