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CONNECTING THE CHART MEMBER COMMUNITY
COLORFUL GOOD NEWS SEPTEMBER 2026
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
B to Phot Insid !
2027 Conferences: We’re off to San Antonio & St. Petersburg! The future isn’t black and white. It’s built through people, performance, and possibility. Something colorful is coming!
See the flyer included with this issue of the flipCHART to help you budget for your attendance at the 2027 CHART conferences. chart.org > Conferences
Virtual Competency Workshop Online This Fall
Free for CHART Members Instructional Designer Track: Effective Learning Design
Facilitators:
October 13 & 20, 2026 | 3:00 pm – 5:00 pm ET Register: chart.org > Learning & Events > Training Competencies FREE for CHART Members; enter the discount code MEMBER-COMP at checkout. $149 for non-members. Space is limited and sessions will not be recorded. Please only register if you are confident that you can attend both workshop sessions.
Crystina Bukrinsky, SPHR VP, Talent & Guest Experience Casina Hospitality
Tess Mondics Instructional Designer Dewey's Pizza
Thank You to Those Who Referred First Time Attendees to Boston! • Angelina Sabatini
• Jenny Greenlief Baird • Kay Allen • Kelly McAndrew • Lauren Mendenhall • Mike Andrews • Monique Makhlouf • Tom Law • Rachel Richal
• Serah Morrissey • Shannon Achilarre • Shannon Ciccotelli • The teams at: Opus Whataburger
• Braxton Gray • Calvin Banks • Carlye Henderson • Jana Sharlow • Chaley Butler • Corban Nichols • Dina Taher
PresidenTalks (Un)Learning to Let Go As always, I walked away from the summer CHART conference with a host of new concepts to mull over, along with dozens of practical ideas I wanted to implement. One of the ideas that resonated most strongly with me was something Ty Bennett addressed in his opening keynote: the concept of unlearning . Unlearning is the conscious, intentional practice of discarding that which no
CHART President Jennifer Belk White, Ed.D., SPHR, CHT
longer serves us. In Ty’s example, while training for American Ninja Warrior his sons had learned how to do the lache, the movement of swinging from one horizontal bar to a second. However, when they then tried to learn the linked lache, which involves swinging from one bar to a second and then a third, a fourth, and so on, the skills that made them great at the single lache caused them to be unsuccessful with the linked version of the move. They had to unlearn the old movement in order to successfully learn the new one.
I walked away from the session not only with respect and appreciation for the hard work and commitment that it takes to become an elite athlete (and admiration for the poise of Ty’s sons as they spoke about what they had learned from their training), but also with the beginnings of both a “to learn” list and a “to unlearn” list. I was reminded of the book What Got You Here Won’t Get You There , by Marshall Goldsmith. Goldsmith addresses the need for unlearning as we advance in our careers, noting that the very traits and habits that help achieve success as individual contributors can become obstacles to further advancement. He suggests creating a “to stop” list, noting behaviors to eliminate that may be undermining leadership effectiveness.
As trainers, a focus on unlearning can be helpful both for ourselves and for those we support. Unlearning can help us support a newly-promoted multi-unit leader who was an exceptional GM but is struggling in the new role; it can also allow us to stop unwittingly holding ourselves back because we haven’t given up an old behavior that is no longer beneficial to our growth. What are you adding to your “to unlearn” list today?
Lighting the Way in Boston! Check out ALL of the pictures at https://collections.abrahanny.com/chartboston2026attendeeexperience/ Password: CHART Boston 2026 Or view our Facebook page > Photo Albums
Off the CHART lunch with a rousing game of CHART Quest
Broadway musical? Nope. Just the talented CHART Board with not one, but two, singing tributes to an impactful year
The zebra was a paid actor at the 88 Club piano bar
Arr
Our name in lights at Kings Entertainment
ICYMI: Article recaps from Boston breakout sessions are posted now and will continue in the coming weeks. Check them out at chart.org > Articles & Resources.
Illuminate • Empower • Impact
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Member News
Kristin Broadhead is now Sr. Manager Training & Development for Pizza Hut.
Kimberly Aldrete is now Director of Training at Dave's Hot Chicken.
Carson Beans is now Learning & Development Manager at Nemacolin Resorts.
Dave Rozelle is now Director of Learning & Development for Automotive Training Institute.
Member Milestones
LIFETIME Calvin Banks, Pyramid Global Hospitality Angela Morris, Monical Pizza Corporation 15 YEARS Sara Nickel Bray, National Restaurant Association Crystina Bukrinsky, Casina Hospitality Kirstie Johnson, Enlighteneer Enterprises David Kreitlow, CHT, Galardi Group – Wienerschnitzel Mary Lowe, Miller's Ale House Serah Morrissey, Schoox Reiko Padilla, Honeybee Foods Corporation - Jollibee Jennifer Belk White, Ed.D., General Hotels Corporation
10 YEARS Nick Boulas, BBL Hospitality - Hilton Garden Inn Susan Chavez, Mt. San Antonio College Alisha Gulden Damian Hanft, Taco John's International Alycia Harshfield, California Restaurant Foundation Heather Murray, Sheetz Wesley Smith, Tavistock U.S. Felicia White, Ed.D., Askar Management Group Nadine Willems-Antersijn, Momax Trainings & More 5 YEARS Domenic Bartolini, Inspire Brands - Buffalo Wild Wings Samantha Lawrence, Flix Brewhouse Anna Mason, Edley's Bar-B-Que Lititia McCoy, Del Taco Nicole Peterson, Pinehurst Resort Lauren Reasoner, Twin Peaks Restaurants Sarah Turner, Inspire Brands Cicily Walker, Sonic
2027 CHART Conferences
What’s the Difference Between the Winter and Summer Conferences? Winter (February or March): HOSPITALITY TRAINING COMPETENCIES CONFERENCE Summer (July or August): HOSPITALITY TRAINING CONFERENCE
CHART 111 San Antonio | March 7-10, 2027
CHART 112 St. Petersburg | August 8-11, 2027
What’s different?
Hospitality Training Competencies Conference Discover the power of immersion in skill-based professional development built for hospitality trainers by hospitality trainers • COMPETENCIES: Targeted format featuring CHART’s Hospitality Training Competencies Certificate Program allows you to take a deep-dive into applicable training knowledge and skills • MASTER FACILITATORS: 24 top trainers will share their abundant expertise with you • CERTIFICATES/PINS: Tangible recognition of your achievement you can promote at work and online • HOT INDUSTRY TOPIC BREAKOUTS: Timely sessions give further learning options
Hospitality Training Conference Learn from industry leaders to collect current ideas and solutions that you can implement immediately at work • BREAKOUTS: A line-up of thought-leadership experts lend fresh perspectives that are designed to help you do your job better • VIEW FROM ABOVE: Company executives give a high-level perspective of training’s role • PRE- AND POST-CONFERENCE WORKSHOPS: Additional targeted learning opportunities to get even more from your conference experience • COMMITMENT TO PEOPLE: The best and brightest in hospitality are recognized at the celebration dinner • SILENT AUCTION: A fun way to be a part of supporting our college scholarship program and the future of hospitality
What’s the same?
• NETWORKING: Numerous opportunities are incorporated right into the agenda to build high-quality connections • KEYNOTES: Nationally recognized speakers bring the spark and energy to general session • BEST PRACTICE SHARING ROUNDTABLES: Rapid-fire sharing gives practical take-aways • TRAINING HIGH 5: Recipients share simple, yet highly effective training solutions • RESOURCE GALLERY: Member-recommended vendors fast-track your introduction to trusted solutions • SERVICE EVENT: An impactful way to support the host community and work side-by-side with others • AFTER-HOURS MEETUPS: Nightly informal gathering to strengthen the bonds that will last throughout your professional career
CHART’s Winter Hospitality Training Competencies Conference
Competency Tracks & Workshops
How the Competency Certificate Program Works
Each track consists of three, four-hour workshops. Choose to complete a track by attending all three workshops in that track (does not have to be at the same conference), or pick and choose among any workshops in any track (you may repeat workshops as often as you wish). Earn a certificate and pin for the completion of each track.
Complete all four of the tracks to receive a Certificate of Completion for the Hospitality Training Competencies program.
Track your progress on CHART’s custom LMS, The Lobby. Visit https://chart.wisetail.com. x
Visit chart.org > Conferences
It’s important to invest training dollars wisely. That is why we work hard to make sure that CHART conferences are the BEST VALUE in the industry. Make room in your budget for one or both of these events, and you will see a tangible return on your investment. When you attend a CHART conference, YOU will gain career-defining skills training and industry network-building. When a hospitality trainer attends a CHART conference, YOUR COMPANY will gain stand-out training driving high-impact performance. Pivotal Events for You and Your Company Budget Now for 2027 CHART Conferences
As you budget for 2027, here are estimates to help you plan.
Sample Budget for a CHART Conference: Conference Fee
Register by early registration deadline $1,395
Bring a group of 5 or more, and save an additional $100 per person with CHART's special Group Rates. (Code GROUP ) BRING YOUR TEAM TO CHART AND SAVE! If you have 5 or more trainers on your team, consider a corporate membership! More information at chart.org > Membership > Corporate Membership CORPORATE MEMBERSHIPS ARE AVAILABLE
Hotel for 3 Nights
$239 x 3 ($189 x 3 for summer)
$ 717 $ 400 $ 60 $varies
Approx.
Airfare
Ground Transportation To/From Airport, Approx.
1 Lunch, 1 Dinner
Meals On Your Own
Meals and Refreshments Included: Sunday Opening Reception
Light Appetizers + Drink Ticket
(Dinner on your own)
Kick off networking with small dinner groups
Monday
Continental Breakfast
Breakfast
Coffee Break
Refreshments
Lunch On-site Interactive Lunch Reception/Resource Gallery Hosted Beer, Wine, & Soda Dinner Networking Event Off-site Fun Dinner Event
Tuesday
Breakfast
Continental Breakfast
Full conference information at chart.org > Conferences
Coffee Break
Refreshments
(Lunch on your own) Afternoon Break Celebration Dinner
Catch up on work or connect with peers
Refreshments
On-site Recognition Dinner and Entertainment
Wednesday
Coffee Break
Refreshments
Visit chart.org > Conferences
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