Providing the best quality of life.
Innovation Improving Outcomes
Sometimes people may not be able to recognise or communicate that they are in pain. Changes in wellbeing can often be identified through other signs, such as eating and drinking patterns. To help colleagues spot potential health concerns early and respond quickly, we developed our SAFER Escalation Protocol. S.A.F.E.R. Escalation Protocol
Introduced in 2025, SAFER (See it, Assess it, Flag it, Engage and Review) is our innovative approach to bringing health, quality and operational data together in one place. Through clear, easy-to-use dashboards, it gives colleagues a complete picture of wellbeing, helping them spot trends, identify emerging risks and take timely action.
By creating a single, integrated view, SAFER supports more informed decision-making and a proactive approach to care. This has already delivered positive results in areas such as sepsis detection and seizure management, helping colleagues respond quickly, keep people safe and achieve better outcomes for the people we support.
ASSESS IT
REVIEW
SEE IT
FLAG IT
ENGAGE
The Impact of SAFER
At one Consensus service, the SAFER protocol helped colleagues identify early signs of deteriorating health, including changes in behaviour, and physical changes such as blood pressure, oxygen levels and temperature. By following the SAFER protocol, colleagues could act quickly and this helped prevent serious harm to people we support. In one service, colleagues activated SAFER to get hospital treatment where a serious infection was identified and treated early. The outcome was quicker treatment and a faster recovery for the person we support.
Consensus | Impact Report 2025/26 11
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