Providing the best quality of life.
Digital Systems Improving Outcomes
Over the last two years, Consensus has implemented an integrated digital ecosystem including Nourish (digital support planning), RADAR (risk management), Altra (family engagement), My Learning Cloud (learning platform) and, most recently, Sona (people management).
Since launching in 2025, Sona has helped ensure the right colleagues are available when support is needed most, while always maintaining safe and effective staffing levels. Colleagues have greater flexibility and control over their shifts, contributing to lower turnover, vacancies below 4% and agency spend of just 0.5% of payroll. For the people we support, this means more consistent support, greater choice and more opportunities to live independently and take part in the activities that matter to them. Together, these systems give colleagues instant access to the information they need, helping them make quicker decisions, respond more effectively and divert team time to deliver even more personalised support.
“Consensus hasn't just adopted Sona, you've woven it into the fabric of how the business runs. It's not a system that sits alongside operations, it's an integral part of how shifts get planned, teams stay connected and decisions get made every day. That result is freeing up real time for your colleagues, time that's going straight back into the people you support, where it matters most." Ben Lee, VP of Customer, Sona
Using digital recording gives colleagues time back to allow them to do more of what they love - supporting people! 826,000 hours of administration time were redeployed to support people as a result of digital recording. This year
Impact Report 2025/26 | Consensus 12
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