Sustainably grow our organisation .
Creative Care a year on.... In January 2025, we welcomed the Creative Care Group into Consensus, with 10 services, 258 new colleagues and extending our reach to support 66 more people. Over the year, we strengthened leadership by appointing an Area Director, bringing greater consistency, accountability and support across the services. We also embedded our culture and values, with a particular focus on kindness, while introducing new digital systems at pace to help colleagues work more effectively. Alongside this, we invested in developing our talented colleagues, creating new opportunities for them to grow into leadership roles and build the skills needed for the future.
Melanie Stone, AD for East Midlands, said: “ Kindness was the driving force of change. Kindness pulled us together and the kindness of
everyone around us providing the right support.”
The impact has been clear. Colleague engagement and morale increased, while digital systems helped teams work more effectively and spend more time supporting people. Six services have been inspected by the CQC this year. Three of which were rated as excellent! Most importantly, people we support are experiencing more consistent, person- centred support, improved quality of life and better home environments.
Impact report 2025/26 xx Consensus | Impact Report 2025/26 47
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