Job Description
Head of Estates Operations Reports to the Director of Estates and is responsible for leading strategy, development and integrated operational delivery of all engineering, maintenance and facilities services to ensure the estate and associated infrastructure is fit for purpose, legally compliant, providing high levels of customer service and meeting other institutional priorities and initiatives. Drive the delivery of services that are integrated, coordinated and responsive to changing demands, circumstances and priorities, instilling a collaborative, customer focused culture based on a business partnering approach: • Lead the management of all aspects of day to day estates and facilities operations which currently comprise: - Planned and reactive maintenance - Lifts maintenance - Minor projects - Cleaning and waste management including Pest Control - Security and building reception services - Porterage and delivery services - Mail services - Grounds maintenance • Lead the management of contract service providers in the provision of cost effective, efficient maintenance and facilities services. • Lead the development and implementation of London Metropolitan University’s strategy for the maintenance of the estate across all “hard” services having regard to agreed priorities. • Lead the development and maintenance of the estates’ building services (mechanical and electrical) and building fabric infrastructure. • Develop a strategic maintenance plan and a capital investment strategy in respect of engineering and building fabric infrastructure; develop and deliver a strategic maintenance programme. • Lead and manage a programme of investment to mitigate the impact of backlog maintenance and legacy issues. • Lead the development and delivery of flexible, cost effective, efficient and safe building services, infrastructure and maintenance to standards appropriate to meet business needs and operationally resilient and robust. • Lead the development and delivery of efficient, cost effective, safe and customer focused facilities services including: cleaning and waste, pest control, porters, security and building reception, mail services, reactive and routine planned maintenance.
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