Extending Service to Other Areas of the Venue “If our mass service restaurants are not the solution, how do we develop other spaces to take the strain?” It is felt that taking lunch to the people will be a theme for the next 18-months at least and therefore the development of spaces, in line with the development of service approaches will put those venues who embrace this, at a competitive advantage. MEETING ROOM SERVICE Previously frowned upon service in meeting and conference rooms, is now a serious option for groups as venues need to offer bubbles to avoid cross group contamination risks. Past reluctance translates into most meeting rooms not having stations and utilities such as water and higher voltage electricity built in. Venues will need to carefully weigh up the cost/benefits over the next 2 years, as it relates to investing. In addition, venues who deliver more food and beverage solutions, inside of meeting rooms, will need to resource accordingly, for efficient removal of items after breaks, so as not to leave leftover food items laying around in learning environments. Staff will need to be trained on the discrete break down of station areas.
IACCmeetings.com: A guide to re-imagining conference lunch breaks
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