EXCLUSIVE PERSONAL SERVICE The development of an enhanced service at a higher price point may be a consideration that is a serious option for venue clients in 2021. A privately prepared (or at least finished and presented) lunch, from a dedicated chef and service team could be the perfect marriage of risk management and providing a true wow factor experience. On one or more occasion, groups returning to venues have requested even more remote service, asking venue staff not to be present during lunch and specifying that their attendees scrape and stack plates when finished, to reduce the need for venue staff to be present.
In keeping with the need to deliver exceptional meeting experiences in the future, at least for the short term, while business levels remain subdued, the concept of allocating service staff to each group, including perhaps their own chef, was highlighted.
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IACCmeetings.com: A guide to re-imagining conference lunch breaks
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