ASSETMANAGEMENT DIRECTOR UNIVERSITY PARTNERSHIPS PROGRAMME
CANDIDATE BRIEFING PACK
FEBRUARY 2019
UNIVERSITY PARTNERSHIPS PROGRAMME
Introduction to University Partnerships Programme
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Our Partnerships
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The Student Experience
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UPP Management
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The role of the Asset Management Director
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Job description and person specification
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Organisation Chart
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Benefits of working at UPP
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Further Information and Application Process
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UNIVERSITY PARTNERSHIPS PROGRAMME
Introduction
University Partnerships Programme
UPP
We are the UK’s leading provider of on-campus residential and academic accommodation infrastructure. We have over 35,000 rooms in operation or under construction through long-term, bespoke partnerships with 15 world-leading universities. With over 800 employees, since 1998 UPP has invested well over £2.5bn in the UK higher education sector and provided homes to over 310,000 students. We create bespoke, long-term partnerships which enable universities to make the most effective use of their assets, free up resources and improve student services. We fund, design, develop and operate high-quality and affordable accommodation on campus and deliver the very best student experience in partnership with universities. Our unique partnership approach enables our university partners to develop their estates whilst reinvesting in their core services of teaching and research. We fund, design and build new on-campus residential and academic accommodation infrastructure, complete estate transfers and operate facilities over the long-term. Our transactions are typically undertaken on a demand-risk-transfer basis through a non- recourse approach, with the asset returning to the university in an agreed condition at the end of the concession. We encourage our partners to take an equity share in the project company so that both parties benefit from the successful delivery and performance of the accommodation, with interests aligned over the life of the partnership.
University of London
Our Vision
To be the UK’s leading student accommodation provider working with the trust and confidence of our university partners.
To deliver on this ambitious vision, we have three strategic aims:
1. To drive operational excellence throughout our Business. 2. To delight our university partners through the services we provide to them and their students. 3. To generate value for our investors to enable them to further invest in the growth of our Business.
To achieve the aims, we all need to focus on six strategic priorities:
1. Student experience – to provide an easy-to-access, reliable and excellent student experience. 2. Partnership – to develop and maintain highly-effective university partnerships. 3. Our people – to develop a safe, highly-engaged, skilled and collaborative organisation. 4. Accommodation – to apply effective asset management to provide good-quality accommodation. 5. Continuous improvement – to promote a culture of continuous improvement by embracing technology, innovation and efficiencies. 6. Development – to ensure highly-effective development, design and construction capabilities.
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UNIVERSITY PARTNERSHIPS PROGRAMME
In Partnership, for the long term.
We deliver a range of services which can help universities to invest in improvements their estate, or improve student services. Our range of services includes; funding, design, build and operation of student accommodation. We employ over 800 people managing more than 35,000 rooms in operation or development. Our support, delivered in partnership, is helping 15 UK Universities to upgrade their estates, make best use of their physical assets, improve services and enhance the student experience. In the last decade we have provided more than £2.5billion in new funding, supporting our partners to invest and grow, to meet demand and improve the student experience. Any UK University with a strong strategic vision can benefit from a partnership with UPP, or access our range of services.
Our University Partners
Imperial College London Lancaster University Leeds Beckett University Loughborough University Nottingham Trent University Oxford Brookes University
1172 Rooms / FM Services
4347 Rooms / Eco-Residences / FM services 2038 Rooms / Eco-Residences / FM Services
1310 Rooms / FM Services
4402 Rooms / Academic / Retail / FM Services
771 Rooms / FM Services
Plymouth University University of Exeter
1754 Rooms / Academic / FM Services 2569 Rooms / Academic / FM Services
University of Kent
1840 Rooms / Eco-Residences / Academic / FM Services
University of Nottingham University of Reading
2223 Rooms / FM Services
4971 Rooms / Accommodation Office / FM Services
University of York
1043 Rooms / FM Services
University of London
1200 Rooms / FM Services (511 due to open summer 2019)
University of Hull
602 Rooms (860 due to open September 2019)
Swansea University
2,021 Rooms / FM Services
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UNIVERSITY PARTNERSHIPS PROGRAMME
Student Experience
Great space and services with student experience built in. Our partnerships support universities to create environments within which students can live, study and thrive. We manage the needs of more than 35,000 students every term so we never stop learning and we share our experience with our partners. We also know that every University is as unique as the thousands of students it serves and this ensures that we are never complacent, and never take a one size fits all view.
Listening, responding, adapting Students can be demanding and their needs constantly evolve.
Independent qualitative and quantitative research helps us understand the evolving needs of students and face to face focus groups, and regular surveys with our residents enable us to check and adapt our approach quickly. As specialists, the quality of our staff and their in-depth understanding of the unique environment and the people for whom we provide services, enables us to support universities, understand their aims and their strategy and together deliver tangible improvements to the student experience. Our design teams work to understand how students want to use space, and how they interact with each other, leading to seemingly small improvements to the specification of a bedroom, or major changes that impact on construction or technology. At UPP we aim to deliver great places to live, with student experience literally built in.
Long-term, stable growth
Our clearly defined strategy for growth is based on our overarching mission to be the strategic partner of choice in the delivery of infrastructure and asset management services to UK universities. Our model is focused on long-term partnerships, supporting universities in improving the quality of their physical infrastructure and services to students. In aligning the interests of both parties, our unique approach provides security in the delivery of revenues and in turn, expected returns to investors. Our strategy will: • Grow the number of partnerships we have with selected universities • Increase the number of student rooms under management • Deepen the existing relationships we enjoy with our current partners • Invest in our staff to ensure we deliver the best customer service • Develop new and innovative ways of funding infrastructure projects • Identify new revenue streams and increase the value of existing revenue streams • Develop innovative solutions for the non-residential requirements of our partners • Wrest the economic benefits of ever more effective procurement
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UNIVERSITY PARTNERSHIPS PROGRAMME
UPP Management
UPP Management is responsible for delivering a range of asset management services to more than 15 separate project companies and be tasked with ensuring the quality of the UPP portfolio remains both fit for purpose and attractive to students over the full term of the Group’s long term partnerships. UPP Management works closely with the Group’s other divisions, UPP Projects Limited (UPL) and UPP Residential Services Limited (URSL), acting to ensure that industry leading assets are developed and that high quality residential and facilities management services are delivered. Our design, planning, funding and development business, UPL is responsible for the origination, negotiation and subsequent financial close of our transactions. URSL is responsible for the Group’s provision of specialist operational management services, ensuring the day to day delivery of high-quality services to the students of our university partners.
University of London
UPP Management
Construction
Asset Management
Partnerships
Research
UNIVERSITY PARTNERSHIPS PROGRAMME
Reporting to the Managing Director for UPP Management, the Asset Management Director will provide strategic leadership and oversight to ensure that UPP’s estate is attractive to students in order to secure the budgeted revenues throughout the SPV concession period. Using a range of asset data and perception measures the post holder will produce clear asset management analysis to inform investment decisions across the portfolio to maintain high occupancy levels. We are seeking an individual with a proven track record in leading the development and implementation of asset management strategies to ensure that an estate portfolio is fit for purpose to support an organisation’s objectives. You will have experience of developing business cases for the investment in an estate portfolio and a comprehensive understanding of commercial, programme, compliance and risk issues. It is essential that the appointed candidate possess excellent interpersonal skills, communication and presentation skills as a key aspect of the role is the capability to work successfully with a diverse range of internal and external stakeholders including University Partners. This is a key leadership role with significant impact across the business and will contribute to the integration, development and growth of UPP Management maintaining the highest standards in line with the Group’s vision, strategic aims and priorities. The Role of the Asset Management Director
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UNIVERSITY PARTNERSHIPS PROGRAMME
Job Description Company UPP GH Limited Location
TBA. Min 2 days London/week
Business Unit UPP Management Job Title
Asset Management Director
Reports To Managing Director, UPP Management Direct Reports Head of Lifecycle, Post Construction Director, Head of Design & Innovation
Job Purpose The Asset Management Director will provide strategic leadership and oversight to ensure that UPP’s estate is always attractive to students to secure the budgeted revenues throughout the SPV concession period. This is a key leadership role with significant impact across the business and will contribute to the integration, development and growth of UPP Management maintaining the highest standards in line with the Group’s vision and values. Excellent leadership, interpersonal and communication skills are essential to establish key relationships both within the UPP businesses and with our university partners and supply chain. Key Responsibilities and Accountabilities The post holder is accountable for all asset management, assessment and reinvestment need, including: • Asset investment programme. • Budget and cost management. • Programming. • Quality (incl. design matters). • Risks (including mitigation & management actions taken). • Legal/commercial issues regarding asset management (working with the group legal director and commercial teams). • Planning and statutory authority matters. • Health & Safety performance regarding asset management.
More specifically the post holder will: • Be accountable for UPP’s asset management and performance.
• Develop an estate wide Asset Management Strategy, to secure budgeted revenues. • Maintain up to date oversight of the estate condition, undertaking surveys and reviews. • Undertake analysis of condition, student feedback, occupancy data and look ahead for prioritised investment to secure budgeted revenues. • Produce a clear, unambiguous and deliverable 10-year (rolling) investment programme, to ensure that high levels of occupancy are maintained across the portfolio.
• Develop plans for refurbishment or replacement options for assets. • As part of an Annual Portfolio Review, produce a hold/dispose recommendation for each SPV, to be considered by the relevant board, based on performance and future/contingent liabilities. • Provide a strong and seamless link throughout the UPP group of companies, working closely with transaction, pre-construction, construction, facilities management and university partners. • As a member of the relevant internal groups, champion continuous improvement, ensuring that UPP’s property portfolio is sector leading, maintained to an appropriately high quality, is efficient in operation and easy to maintain. • Engage in lessons learnt, seeking university/occupier feedback as part of UPP’s continuous improvement process for all asset management activities and overall group performance. • Build and maintain the strongest of relationships with UPP’s university partners and supply chain partners. • Be highly focused on ensuring UPP’s portfolio is maintained to appropriately high standards without compromise. • Ensure that each SPV is sighted on lifecycle analysis, associated costings and programme for investment. • Supporting the projects team on bids. • Manage customer relationship on asset management issues working with the University (and the Landlord where applicable). • Liaise as required with the facilities services contractor (UPP Residential Services Limited). • Liaise as required with the Special Purpose Vehicle (SPV)’s representatives. • Quality management inspections and monthly reporting from a UPP perspective of - Works • Provide monthly executive reports to the Managing Director, UPP Management, and more in-depth reporting to the Asset Management meetings to ensure accurate reporting and effective project governance. • Provide asset management reports to, and when requested attend, relevant board meetings including SPV and Partnership Boards etc. • Ensure, as far as is reasonably practicable, all project documentation is in place and compliant, including management of all required meetings, reporting and notice protocols. • Ensure, as far as is reasonably practicable, all statutory compliance is maintained during any works. • Ensure, as far as is reasonably practicable, all records and asset documentation are in place and compliant. • Develop appropriate risk registers for asset management activities, implementing project management controls and effecting risk mitigation measures where required. • Review all financial model inputs in relation to confirming adequate life cycle budgeting. • Keep relevant SPV Boards sighted on areas of risk relating to deteriorating asset condition performance. • Other duties commensurate with the role. - Contractor performance - Consultants performance - H&S performance - URSL performance
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UNIVERSITY PARTNERSHIPS PROGRAMME
Job Description
Key Skills/Qualifications
• Proven experience of successful asset management working with large and complex estates. • Strong experience of building management and maintenance. • Strong analytical skills. • Ability to interact with senior professional consultants, university partners and supply chain partners. • An understanding of project documents including leases, project agreements, construction contracts, warranties, performance bonds, parent company guarantees and FM agreements. • An understanding of the due diligence process. • An understanding of facilities management costs, including performance measurement systems and payment mechanisms. • An expert understanding of lifecycle costing, sinking fund assessments, their formulation and interrelationship through the whole life approach. • Ability to work with colleagues to provide pragmatic solutions to new situations as they are presented. • • Results focused - understands what is important to all stakeholders and is committed to achieving goals. • Tenacious approach to delivery, quality of output and organisation • Strong communication skills - handles complex and difficult situations with thought and confidence.
Person Specification
Attributes
Essential criteria
Desirable Criteria
Experience
Working within the HE sector / Student accommodation, hotel or housing background.
Significant and demonstrable senior leadership experience in Asset Management with large and complex estates; The negotiation and delivery of contracts to fixed price and programme; and Relevant experience in programme/project, contract and cost management. Extensive experience of leading and managing teams. Ability to lead and work within a team, plan and manage work activities, communicate and prioritise workloads. Excellent communication and presentation skills. Strong commercial acumen and negotiating skills. Ability to manage complex projects under time challenging conditions. Ability to effectively manage teams of multi- disciplinary professional consultants. Excellent Client Management skills. Highly skilled at programme management. Budget setting and cost management. Project management skills. Strong influencing and people management skills Self-sufficient in MS Office and other IT packages.
Skills/Ability/ Knowledge
Relevant experience
Education/ Qualification
Degree or Masters Recognized Professional Qualification
Strong project management skills. Proficient in MS Word, MS Project and Excel.
Personal Qualities
Excellent interpersonal skills and ability to communicate with colleagues and external organizations at all levels. Self-starter who can demonstrate drive and motivation to achieve deadlines. Uses initiative but with a consultative approach Open and honest.
Other
The Asset Management Director will travel regularly throughout the UK and overnight stays required as deemed necessary.
UNIVERSITY PARTNERSHIPS PROGRAMME
Organisation Chart
Managing Director - UPP Management
Personal Assistant
Asset Management Director
Head of Design and Innovation
Post Construction Director
Head of Lifecycle
Post Construction Manager (North)
Sinking Fund Manager (Central)
Sinking Fund Manager (South)
Sinking Fund Manager (North)
Design Manager
Administrator
Key
Current Vacancy
UNIVERSITY PARTNERSHIPS PROGRAMME
The benefits of working at UPP
In addition to a competitive basic salary level and industry leading annual bonus potential UPP offer a diverse range of employee benefits, including: • Salary exchange pension – matched contributions of 5% • Private Medical Insurance – single cover with the option to add dependants • Private Health Insurance (Group Income Protection) • Life Assurance x4 salary (x2 salary if opted out of pension scheme)
• 29 days annual leave, plus 8 days bank holiday • Holiday purchase option – up to 5 days (FTE) • Bonus Exchange • UPP Payroll Giving (Give as You Earn) • UPP Rewards (discount portal) • Employee Assistance Programme
Our people forms one of our six strategic priorities. We strive to develop a highly-engaged, skilled and collaborative organisation that is diverse and has an embedded culture that promotes equality of opportunity. We offer the opportunity for flexible working and an inclusive environment for our people.
Further information and application process
For a confidential discussion to learn more about the role and opportunity please contact the UPP’s appointed recruitment partners Ben Duffill and Nicholas Coppard of The Management Recruitment Group. Ben Duffill
T: 0203 962 9900 M: 07976 125 010 E: ben.duffill@mrgpeople.co.uk Nick Coppard
T: 0203 962 9900 M: 07896 079 495 E: nicholas.coppard@mrgpeople.co.uk
Applications should consist of a comprehensive CV and supporting cover letter. Applications should be sent to ben.duffill@mrgpeople.co.uk and nicholas.coppard@mrgpeople.co.uk.
The closing date for applications is Sunday 17th March 2019.
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