12
UNIVERSITY PARTNERSHIPS PROGRAMME
Job Description Job Title :
Deputy General Manager
Location : Reports To : Direct Reports :
Plymouth
General Manager
Cleaning Manager, Front of House Reception Team, Administrator
Roles and Responsibilities Management Oversight
• Develop the strategic plan to deliver exceptional customer service for the whole team • Lead and establish credible performance reviews for Housekeeping, Maintenance and Front of House Teams • Lead and develop the staff champions for Student Experience, Environmental provision and the Site safety coordinator Client • Act as Deputy for the General Manager for client accountability • Develop effective communication planning for the client team • Develop operational communications and liaison for Vacation Services planning • Lead on all communications with the University Residence Life team • Ensure effective operational reporting to internal and external stakeholders. Staff Management • Management, supervision and support for recruitment, induction, development and appraisal of the Front of House Team. • Ensure that the site’s training matrix is maintained and compliant • Develop and lead effective employee engagement strategies for the whole team and udertake management and resolution of issues in a timely manner. • Provide regular timely communication on service performance to the whole team • Recruit, train and develop a dedicated vacation services team • Engage all direct team members within weekly and monthly team meetings Facilities Management • Implement effective procedures to ensure standards for Service and Condition are maintained effectively. Ensure that the site team delivers legal, contractual and SLA obligations. • Oversee the end of licence period checks and the completion and return of the deposit return forms • Support the marketing strategy of the accommodation with the relevant client team members. • Be prepared to work flexibly with reasonable notice as and when the need arises, especially during the main student arrival and departure weekends and University Open
Made with FlippingBook - professional solution for displaying marketing and sales documents online