SHANGRI-LA HOTEL, AT THE SHARD, LONDON – Policies & Guidelines
Here are some simple rules, procedures and guidelines that we expect all of our colleagues to abide by:
Uniform & Grooming: - Your uniform must be clean, tidy and properly pressed. - Name tag must be worn at all times, visible and in good condition. - Shangri-La grooming standards must be followed at all times: you can find our grooming guidelines in the “ Shang style” booklet provided by Human Resources. Personal belongings: - Personal belongings must be kept in your locker . However, remember that your locker is not a safe. Please refrain from leaving valuables in it. - If you have issues accessing your locker, please see Human Resources or Security . - Usage of personal mobile phone is prohibited during work period. Clock in/out: - You must clock in and clock out on the clocking machine at the beginning and at the end of each shift. - You must only sign in and out for yourself and at the actual time of arrival and departure . Starting your shift: - You must report to duty 5 minutes before the start of your scheduled shift , in full uniform with grooming standards perfect and ready to work . - It is your responsibility to make sure that you know your rota and when you are scheduled to work throughout the week. - You are not allowed to change shifts with a colleague without your Manager’s (or supervisor’s) approval in advance. Finishing your shift: - Once your shift is complete, you always must notify the manager on duty prior to leaving to ensure that you have properly handed over your duties. - Remember to clock out at the end of your shift. Tardiness: - If you are running late, you must call the manager on duty to notify them of this. Tell them your expected time of arrival and reason for lateness. - You will be then asked to complete a lateness form on arrival. - If your lateness becomes a pattern this will result in disciplinary action .
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