SHANGRI-LA HOTELS & RESORTS – Our Culture
You will find that the Shangri-La family comes from many different backgrounds, and we work in an amazing variety of roles. Yet, we are all united by the same passion to delight and our drive to learn and share new skills . Every day, we strive to bring our core values to life:
All these ideals combine to make Shangri-La a company with a unique culture to work in. We are diverse, warm and caring, but also driven, dynamic and innovative. For our guests, what makes each stay truly memorable is something even more exquisite and rare. It is Shangri-La’s philosophy : “ Hospitality from the heart, Hospitality from a caring family”.
Our Manifesto : We are family. We share something powerful – our genuine care and respect for others. This belief shapes us. It shapes the way we treat all people with selfless sincerity and thoughtful courtesy, understanding needs and sharing feelings. It shapes the way we transform our gracious and enchanting Asian manner to authentic experiences straight from the heart. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with humour, as kin, as family. In our family you will find tranquility, sincerity and something a great deal rarer – our special kind of hospitality, hospitality from the heart .
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