CERTIFICATES AND QUALIFICATIONS
Content
Introduction to pension schemes ● Overview of various types of occupational pension schemes ● Alternative/supplementary pensionarrangements ● HMRC legislation and interaction with the state pension
Define and manage, systems, security and risk ● Evaluating systems ● Contingency and recovery ● Data storage and confidentiality ● Data protection
Pensions payroll ● Data collection and input ● Data processing and output ● PAYE, verification and controls
Pensions strategy and policy (including overriding legislation/ HMRC disclosure) ● Fund management and governance discretions ● Role of the actuary and appeals ● Consultations and challenges (including pension reform and automatic enrolment)
Roles and responsibilities ● Of the employer/administering authority
Improving services and operations ● Managing operations for services ● Project planning ● Benchmarking ● Customer service Understanding customers and clients ● Marketing concepts and services ● Services marketing ● Customer relationships ● Psychology of customer behaviour
● Data protection and disclosure ● Decision making and discretions ● Communication and liaison
Accruing and improving benefits ● Eligibility to join the pension scheme ● Building up pension and topping up rights ● When circumstances change – impact on pension rights
Working in a team ● Team formation, selection and function ● Communication and decision making ● Team development
Personal effectiveness and professional development ● The changing world of work ● Assessing and measuring personal effectiveness ● Understanding professional development ● Professional development planning Work based project ● Develop a research design and strategy ● Work independently and self-critically ● Exercise critical judgement on concepts, theories and models ● Sustain a coherent and logical argument ● Articulate and communicate findings ● Determine opportunities for organisational development “I found undertaking the qualification to be extremely rewarding. I feel that I have become far more confident in my current role and have a lot more to offer after completing the course. I found each module to be relevant and I utilised each assignment to solve real life issues facing the pensions section. The examinations allowed me to focus on the recent changes to the pension scheme so that I was able to manually calculate benefits whilst systems were being updated. I would highly recommend taking on this course or any other through CIPP. All of the staff and tutors are extremely knowledgeable and helpful; giving constructive feedback to enable further progression.”
Leaving the scheme early ● Overview of benefit types ● Pension entitlements, deferred members and transfers ● Refunding contributions ● Death awards and benefits Leaving the scheme at retirement or death ● Retirement – ‘normal’ ill-health and employer driven ● Discretionary compensation ● Death in service or deferment on pension ● Dependants’ benefits
Leading the team ● Managing and leading your team ● Change management ● Contracts of employment
HR and communications ● Formation of an employment contract and termination of employment ● Dismissal and redundancy pay and pay off ● Employment tribunals and courts ● HR roles and responsibilities, staff development and communications
Matthew Crane MCIPPdip (pensions), pensions team leader, Norfolk Pension Fund
35 Please note that the CIPP continually updates its products and services to ensure that they meet the needs of the industry, therefore content is subject to change without prior notification. Please visit cipp.org.uk for the most up to date information.
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